Summary

Work experience

• Reservation officer & Car Rentals consultant

  Saif Belhasa vehicle Rental & Holdings- UAE

  2025.02-Current

  (a year)

  Vehicle rental consultant & Operations Executive with a proven track record of streamlining daily operations and optimizing service delivery through effective coordination of cross-functional teams. Skilled in identifying client needs, managing service timelines, and delivering tailored solutions in fast-paced environments to enhance customer satisfaction and workflow efficiency". • Managed RTA portal tasks, including updating customer details in the Dubai and Abu Dhabi Police systems to ensure accuracy of fines and vehicle registration records. Live chat. • Acted as a key liaison between clients and technical teams, providing accurate service advice and follow-ups. • Handled customer complaints and escalations professionally, ensuring prompt and effective resolutions that maintained service quality and client trust.
• Project coordinator and Transportation Operations Specialist

  Askar Trading G Contracting Group - Saudi Arabia

  2023.10-2024.12

  (a year)

  "A Project Executive and Transportation Operations Specialist is a key role in strategic planning and optimizing transportation operations within the business and trade sectors. Focused on improving efficiency and fostering media relations to drive success in both fields " • Developed and executed strategic communication plans for 10= major clients, resulting in an increase in brand visibility. • Managed a team of 15% reliably executives, fostering a collaborative environment that boosted team productivity by 40%. • Maintained accurate records of dispatches, pickups, and deliveries, leading to a 50% increase in client exposure. • Coordinating the dispatch of trucks, bulk carriers, cranes, containers, and flatbeds to efficiently meet a wide range of transportation requirements. • Supervised and coordinated container loading/unloading operations, optimizing space utilization and ensuring timely delivery.
• Billing Assistant

  Remote Area - India

  2023.03-2023.08

  (6 months)

  "Oversaw account management for billing with a focus on task clarity." • Managed a hotel billing, leading to a 25% increase in client retention. • Coordinated with cross-functional teams to execute strategic plans, resulting in a 35% increase in project success rate. • Track and monitor overdue accounts using computer systems and various automated tools.

Educational experience

• Manglore University

  Computer Application (BCA)

  2020.06-2023.06

  (3 years)

  • Focused on computer programming, software development, and information technology concepts. • Participated in team-based projects to build real-world applications and solutions. • Gained practical knowledge in programming languages, web development, databases, and networking.
• Manglore University

  in Commerce (CSBA)

  2018.05-2020.02

  (2 years)

  • Gained interdisciplinary knowledge across Computer Science, Statistics, Business, and Accounting. • Experience in object-oriented programming (OOP), algorithms, and data structures. • Core business principles including marfieting, strategic planning, financial management, and business operations.

Languages