6 years 3 months (1 year 7 months) Results-driven Sales Manager with 3+ years of experience leading high- performing sales teams and driving revenue growth in a competitive retail environment. Successfully managed a team of over 25 employees, consistently exceeding sales targets — achieving 125% of goal and boosting overall department sales by approximately 70%. Skilled in sales strategy, performance analysis, customer relationship management, and team motivation. Proven ability to develop and execute effective sales plans, coach team members, and deliver outstanding customer service. Passionate about building high-impact teams, optimizing operations, and delivering measurable results. Fluent in Arabic and English, with excellent communication and leadership skills.

• Achieved department sales targets consistently for 12+ months, contributing to overall branch profitability. • Improved customer satisfaction scores by 20% through coaching staff on advanced sales and service techniques. • Supervised and developed a team of 10–18 employees, boosting productivity and maintaining high performance standards. • Resolved escalated operational and technical issues, reducing customer complaints by 30% over 6 months. • Implemented workflow improvements that reduced refund/return processing time by 40%. • Delivered ongoing training on company values, sales protocols, and service standards, aligning team performance with corporate expectations. • Facilitated collaboration between IT, sales, and customer service teams to streamline technical support and enhance in-store service quality.

(1 year 2 months) ةيدوعسلا اهبا ريسع • Repaired over 160+ customer devices monthly, including laptops, printers, and accessories, with a 95% customer satisfaction rate. • Reduced customer complaints by 25% through improved repair procedures and better communication. • Proposed and implemented a new warehouse layout, significantly reducing inventory loss and improving parts retrieval time. • Utilized CRM systems and Excel-based tools to track repairs, customer interactions, and service quality. • Trained staff on customer communication best practices, resulting in smoother service experiences and increased satisfaction. • Recognized as “Employee of the Month” and received top performance ratings for two consecutive years. • Actively collaborated with the Help Desk team to resolve escalated issues quickly and maintain workflow efficiency.