Work experience

• ID B2B Manager - Levant

  LG Electronics

  2024.02-Current

  (2 years)

  5 years 2 months (1 year 2 months) Amman, Jordan
• B2B Regional Business Development Manager

  IPMasters

  2020.02-2024.02

  (4 years)

  (4 years 1 month) Jordan
• Sales Business Development Manager

  AppTrainers

  2019.02-2020.02

  (a year)

  (1 year 1 month) Generate the leads and projects and follow up the different stages of the buying process. Build strong and long-lasting customer relationships directly or through partners.
• Business Development Manager

  CTD Solutions Group, LLC

  2019.02-2020.02

  (a year)

  (1 year 1 month) Design and implement a strategic sales plan to create an initial presence inside MENA region, build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Attending conferences, meetings and industry events. Generate the leads and projects and follow up the different stages of the buying process.
• B2B Regional Sales Engineer

  Samsung Electronics

  2017.03-2019.01

  (2 years)

  (1 year 11 months) . SRJO is a MENA Center of excellence for R&D and Software Engineering in the field of Telecoms and Audio Visual. Work closely with KAMs on sales opportunities, providing technical support regarding the structure of different customer IT environments and proposing the most appropriate B2B solution. Subject matter expert in B2B Solutions - in particular Samsung Knox. Contacting potential clients to establish rapport and arrange meetings and researching organisations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Actively participating in local, regional and global conferences, shows, events and exhibitions (e.g. MWC, IFA, GITEX ... etc.). Answering to pre and post sales requests from all MENA Key Account Sales managers (B2B Sales) and setting sales and goals strategies with sales teams based on current or future solutions and products. Sharing with key account sales manager assigned targets for profitable sales growth within market areas and scopes the technical solutions required to address customer requirements, assess customers’ met and unmet needs and recommends optimum solutions. Beside providing the coaching, professional development and training to client's members. Periodically monitoring the R&D/customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal. Acts as a Project Manager for each deal to ensure the final solution delivered towards customer’s expectation and initial proposals. Inattentively doing business development tasks, by lead deals with potential customers and arranging a brainstorming session to come up with new products which increase the B2B Samsung mobiles deals and added extra values/features to Samsung mobile-related products.
• Telecommunication Consultant

  AdaptiveMobile

  2014.03-2017.01

  (3 years)

  (2 years 11 months) Engage with customers to understand their business problems and provide guidance on how AMS solutions can be leveraged to assist meet their medium to long term business objectives. Carry out reviews of any major incident reports & output of the problem management process & provide suggestions for improvements. Act as technical & functional expert on product solution deployed. Installation, configuration & maintenance of AMS products, monitor & audit deployed solutions, identifying potential issues/bugs and lead the deployment of product updates when required. Manage & review proposed technical architecture beside the functional changes for customer & report on their suitability/impact on current products & call/traffic flows. Closely working with customers to define architectures relevant to their environment to understand both business & technical drivers relevant to AMS solutions. Providing Managed Service tasks for AMS projects in MENA region (Mainly UAE, Qatar & KSA), and technical support to resolve issues in customer’s networks if required.
• VAS Engineer

  Info2cell

  2013.04-2014.03

  (a year)

  Troubleshooting errors and faults at network side that affect on operators and third parties. Maintaining, configuring and monitoring the network, servers & databases. Preparing periodically reports & statistics besides business analyzing beside system, network and database administrator tasks.
• Network Operations Center Engineer

  Aspire IT Services Partner

  2012.11-2013.04

  (6 months)

  Jordan Monitoring the whole nodes and services of the Aspire's customers, B and C shifts. And troubleshooting the networks and services of the nodes of customers.
• Roaming Team Member

  Orange

  2012.09-2013.04

  (8 months)

  1 year 8 months Jordan Launching Voice, SMS and Data for roamers among Orange and the operators around the world. Troubleshooting the complaints of roamers (inbound andoutbound) to ensure best roaming services. Analyzing the traces from NSS nodes & participating the results with roaming partners. Monitoring the behavior of roaming nodes. Participating in the launching of the newest roaming services.
• VAS Team Member

  VAS Team Member

  2011.09-2012.09

  (a year)

  (1 year 1 month) Jordan department Troubleshooting errors, malfunctions and faults that occurred on VAS nodes and connections which impact on the services of subscribers such as SMS, IVR, USSD, BB, CLI+, CRBT, Anti Spam, ADV-Blocker, Mobile-TV, Info- Channels, Balance Transfer, Voice-SMS, Voice Mail, Mobile Money, CLIR, Chat and Auto Dial-er. Intensively participating to the implementation of the hardware for VAS services, making the full acceptance tests for all call flow scenarios and health check after the live system phase that based on the understanding and usage of GUI and CLI administration tools. Beside the participating to all major events that needs precautionary attention from VAS team members such as elections day, high school announcements, time-changing ... etc. Daily monitoring the behavior of VAS nodes and checking on the statistics of the VAS services. Effectively solving tickets and cases under high quality SLA to insure high quality VAS services. Periodically modifying all needed system configurations, parameters and tariffs.

Educational experience

• University of Jordan

  Electrical, Electronics and Communications Engineering

  2006.01-2011.01

  (5 years)
• Al Bayan School - Jordan

  Scientific

  2005.01-2006.01

  (a year)

Certificates