Mike's Resume

Mike

Field Service Engineer

Rancho Cordova

Nationality United States

Summary

I have a had a wide ranging experience from testing and service, to management, marketing, and real estate. A+ and Network+ certifications. Previous to the real estate career, I had 20 years of experience in technology positions. After the crash of 2008 when my real estate career evaporated, I went back to technology becoming employed at NCR Corporation servicing Windows based networked POS systems, servers, and peripherals, and then hired by HP in my current position as a field engineer that I am very happily employed with and not seeking other employment at this time. Technically sophisticated and self-motivated professional prepared to leverage related education and experience to directly contribute in any challenging role. ♦ Success installing, testing, configuring, and maintaining desktop operating systems, software applications, and hardware, including PCs, components, specialized systems, and peripherals. ♦ Deliver outstanding technical support and field services on-site and remotely. ♦ Highly analytical with sharp attention to detail; skilled at performing advanced troubleshooting to diagnose issues, identify root cause, and implement appropriate repairs to prevent re-occurrences. ♦ Engage with clients and end-users to provide hands-on training on systems and applications; create detailed training material and user guides. On the side I created a web site for my wife's VIetnamese restaurant: HLsandwich.com Core Technologies Environments: Windows 10 Software: Microsoft Office, Adobe Creative Suite Networking: WAN / LAN, TCP / IP Hardware: Workstations, Servers, Peripherals MFP devices and Printers Certification: A+ N+ other certs in progress: Security+ Server+

Work experience

Field Service Engineer
HP
2018.01-Current
(9 years)
Repair and Support of HP and some Lexmark MFP Devices used in a medical environment. Service activity is dedicated to various facilities in the Sacramento region of a major medical provider. Skills utilized include repair of hardware, connectivity issues resolution, and most importantly perpetuating my obsession with great customer experiences.
Customer Engineer
NCR Corporation
2013.10-2018.01
(4 years)
Primary Field Engineer for Wells Fargo Total Premise maintenance program at WF banks. Service HP and Lenovo PC's, Laptops and Proliant server repairs and imaging. Service Lexmark and HP laser MFP's and printers. Troubleshoot networking failures. Perform Field service remedial and preventative maintenance on networked IBM, Toshiba, and NCR POS systems including IBM network servers, client IBM and NCR computers, printers, bar code readers, scales and other peripheral devices. Includes troubleshooting CPU’s, memory, main boards, peripherals. Requires a high level of customer service and multi-tasking usually taking on 10 or more calls for one client simultaneously. Includes part ordering and full logistics responsiblity. Accustomed to a high level of satisfaction with my customers. Occasional requirement to think ‘outside the box’ to achieve solutions to difficult problems. Involves coordination with engineering. All field activities documented from a RIM device. Show less
Rework Technician
Apple (on assignment with Volt)
2013.08-2013.10
(3 months)
Diagnose and Troubleshoot iphones
Desktop Technician
Sutter Health (contract)
2013.03-2013.05
(3 months)
Responsible for Desktop Setups and imaging at Sutter Health as a contractor for PCM sales. Also did laptop recycling. Contract ended early apparently for budgetary reasons.
Consultant
Golden State Construction Company
2012.07-2012.10
(4 months)
Configured and setup Windows 2008 R2 server at Golden State Construction Company, Rancho Cordova, CA. Maintain and repair computers and networks
Staff Appraiser IV
Wachovia, A Wells Fargo Company
2002.11-2008.11
(6 years)
Conducted appraisals of real property, ensuring alignment with applicable regulations and best practices. Recognized with 2005 President’s Club Award for outstanding performance.
Development Test Engineer
Konica Minolta Business Solutions U.S.A., Inc.
2001.03-2001.11
(9 months)
Tested and wrote test plan for a low cost spectrophotometer planned for use in Minolta copiers to create custom ICC profiles. The product was not succesful due to poor engineering. The company closed the facility after the 9/11 attack.
Test Engineer
Apple
2000.06-2001.02
(9 months)
Write test plans and perform testing of low-cost spectrophotometer for use in Minolta copiers
Test Engineer
Microsoft (contract)
1998.08-2000.02
(2 years)
Contracted to Microsoft Corp. and Apple Computer, Inc. working on major projects testing pre-release of operating systems and hardware. * Demonstrated exceptional attention to detail and accuracy in identifying and documenting bugs to facilitate problem resolution. Specialized in printing and color management. * Liaised with HP and other vendors throughout test development of groundbreaking cutting-edge color management for Windows 2000 release; co-authored technical specifications for WinColorKit portion of Microsoft’s Logo Certification Program for printer OEMs and manufacturers. * Responsible for managing trade show booths at Seybold and MacWorld trade shows. Testimonials: Gary Starkweather US- W AT MS Research -Architect Microsoft (Currently MS Consultant) Formerly an Apple Fellow who headed up Apple Technology Group at Apple – Inventor of laser writer technology at Xerox Parc Center "I have known Mike Roulette for some time and worked with him in my sojourn at Apple Computer. Mike has spent a lot of time interacting and working with real customers. Due to this he knows and understands their needs especially in the area of color and its requirements. When the opportunity to bring Mike up to Microsoft presented itself about two years ago I was delighted to give MS the opportunity to utilize his skills. Show less
Test Engineer Multimedia Team Lead Project Manager
Apple Inc.
1995.04-1997.10
(3 years)
I started as a tester at Apple testing GX printing technology. Later, I was promoted to a project manager to create a color printing server. Reporting directly to the Senior Vice President, wrote test plans, developed / tested specialized print server, and coordinated testing in live production environments at client sites. Selected client sites and interfaced with vendors to monitor and operate server. * Led print server demonstrations at Seybold and MacWorld tradeshows. * Initially recruited as Test Engineer performing functional tests of pre-release Mac OS on beta-version hardware to identify and report bugs. * Responsible for managing trade show booths at Seybold and MacWorld trade shows. Show less
Graphics Production Technician
Chromacopy Imaging
1993.06-1995.01
(2 years)
Processed graphic file assembly and output to large format printers and film recorders.
Owner
Workhorse Systems
1991.01-1993.12
(3 years)
Started my own business providing design and output from the Mac platform.
Fiery Trainer
EFI
1992.01-1993.01
(a year)
Trainer of technicians on the repair and maintenance of the front end raster image processor (RIP) to photocopy machines.
Field Service Engineer and Technical Support Manager
Vicom Systems
1986.01-1990.12
(5 years)
Working manager responsible for repair, maintenance and installation of specialized image processing systems located throughout the western US. Later set up offices throughout Europe based out of the Netherlands. Also sold maintenance contracts to customers doubling the size of the contract base.
Field Service Engineer and Manager
Megatek Corp.
1984.02-1986.11
(3 years)
Working manager responsible for installation, repair and maintenace of specialized graphics processing computers in Silicon Valley.
Field Service Engineer
GCA Corporation
1982.10-1984.11
(2 years)
Performed installation and maintenance of wafer stepping systems
Field Service Engineer
BTI Computer Systems
1981.10-1982.10
(a year)
Remedial and maintenance on mini computers located at car dealerships throughout the US
Field Service Engineer
Control Data Corp.
1979.07-1981.10
(2 years)
Installation, repair, and maintenance of IBM mainframes and peripherals.