Work experience

• AI Trainer - Data Validation

  MindySupport

  2024.05-2025.03

  (a year)

  Review and validation of data provided by Customer
• Digital Communications Manager

  Princess Cruise Line Ltd.

  2014.11-2023.06

  (9 years)

  Troubleshoot network and OS issues, isolating the source of problems and implementing effective solutions to Guest and Crew devices when connecting to the onboard internet. Assisted in staff training, managed a group of 3 to 6 team members to provide effective and quick customer support, mentoring new managers onto the the role of Digital Communications Manager Onboard Keep and update comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Teleperformance / Medical Interpreter

  Teleperformance

  2021.01-2021.11

  (a year)

  Answer all inbound calls, provide the most accurate interpretation of English-Spanish and vice versa to our customers in the USA. Provide excellent customer service by being a good listener. Work with confidential customer information, manage sensitive information according to privacy standards. Document and update records in the required systems accurately. Deliver clear and direct instructions.
• IT Support assistan

  Trujillo National University at Faculty of Medicine

  2012.06-2012.12

  (7 months)

  Configuration and maintaining the company’s IT framework, redesigned and deployed new network cabling and wireless connection for the Faculty of Medicine. Setting up Operating Systems, hardware and software applications as and when required. Providing general support for the IT department and for the faculty’s computers and printers users Installing and maintaining various peripherals as well as installing relevant updates and patches Handling customer and colleague queries regarding networks, systems and applications, often through a help desk.

Educational experience

• Coursera

  Google IT Support

  2023.10-2023.12

  (3 months)

  Operating Systems Windows/Linux System Administration and IT Infrastructure Services Computer Networking Technical Support Fundamentals
• IT Security Instituto Tecnologico del Norte - CIBERTEC

  Network and communication technician

  2010.03-2012.12

  (3 years)

  Knowledge of different Operating Systems, Basic Linux, Basic Windows Server, Windows 7 Network Security, Smart Networks, Configuration of Routers and Switches Cisco, VLAN, VPN Design and set up structured Network cabling.

Languages