MIGUEL ANGEL
Media Consultant
Male35 y/oPre-sales technical support/After-sales technical support/Solution/Customer Success/Site selection and development/Marketing Planning/SEO/SEM/Event Planning/Activity Execution/Market research and analysisLive in SpainNationality Spain
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Work experience
Support and Audiovisual Media Manager
Loyola University2017.11-Current(8 years)Present • Provided high-quality support and assistance to over 500 users (studentsand faculty), managing their requests via email, phone, and direct interaction. • EIectively resolved technical issues and problems related to equipment and software, ensuring service continuity and user satisfaction. • Collaborated with multiple departments to coordinate support for over 50 annual events, managing a high volume of work in a dynamic environment. • Documented procedures and created user guides to facilitate the autonomous use of resources, contributing to continuous service improvement.Writing Analyst (Quality Analyst)
NDI2024.10-Current(a year)Project | November 2024 - Present • Analyzed and evaluated the quality of written interactions to ensure consistency and accuracy, applying a methodical approach to problem- solving. • Documented test results and provided detailed feedback to the team to implement quality improvements.Event Production (Client Relations)
EsCultura Events2017.01-2017.01• Maintained constant communication with corporate clients to understand their needs and ensure the final product met their expectations, increasing their satisfaction. Key Competencies • Customer Service & Communication Issue Resolution, Phone, Email & Chat Support, Complaint Management, Customer Satisfaction, Interpersonal Communication, Active Listening. • Organizational Skills Managing Multiple Inquiries, Interaction Documentation, Teamwork, Adaptability & Shift Flexibility, Fast Learner. • Computer Skills Microsoft OPice Suite, Familiarity with Customer Service Software (CRM/Ticketing), Ability to quickly learn new platforms. • Languages Spanish (Native) English (Fluent - B2 Certified) •
Educational experience
Masaryk University, Brno
'AI Lab' Course2025.07-2025.07AI Lab at Masaryk University, BrnoUniversitat Oberta de Catalunya
Bachelor's Degree in Communication2018.09-2023.06(5 years)Bachelor's Degree in communication
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