71% The candidate has relevant customer service experience, having worked as a Customer Service Representative at Mercedes-Benz USA. He meets 4/6 requirements but lacks experience with Accenture and location in San Francisco. Matches role responsibilities reasonably well, qualified for the role despite lacking specific company experience. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate has customer service experience but it's unclear if it involves multichannel support as required. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Inferred from Customer Service and Retail experience at Mercedes-Benz USA and Michael Kors, likely involving order management responsibilities. 3, High school diploma or diploma The candidate graduated from San Jose State University, which meets the requirement for a diploma. 4, Graduate within recent 7 years. Graduated in Jan 2021, which is within the last 7 years. 5, Located in San Francisco Bay Area, USA. The candidate is located in San Jose, California, which is part of the San Francisco Bay Area. 6, Now or before work for company " Accenture ". The candidate has no evidence of having worked at Accenture.