Summary

Work experience

• Brand Content Specialist

  SRAM

  2024.02-Current

  (3 years)
• Social Media & Community Coordinator

  Hammerhead

  2021.01-Current

  (6 years)

  ∙ Connected to customers, fans, and athletes via core social media channels (Twitter, FB, IG, events), facilitated community engagement, interaction, and support online/on the ground ∙ Managed social media calendar, published and monitored posts across Instagram, Facebook, and Twitter to support organic follower growth ∙ Nurtured and grew community through relevant, relatable, respectful, and well-branded social media discussions ∙ Contributed to ongoing identification of potential Hammerhead athletes, influencers, and ambassadors ∙ Fostered relationship building with athletes by providing on-ground presence and support to sponsored athletes (where/when possible) at key events ∙ Provided support to Hammerhead sponsored consumer events such as demos, sports marketing events, sporting events, etc. and collected product/user insights, current market trends, and competitor information
• Professional Triathlete

  USA Triathlon

  2019.10-2021.06

  (2 years)
• Customer Support & Community Specialist

  Acoustic Life

  2020.05-2021.03

  (a year)

  Answered customers emails, chats, and voicemails in a friendly, yet professional, manner Assisted customers in troubleshooting, site navigation, processing refunds, etc. using clear and concise language Provided superior customer service Gathered statistical data and generates reports for management each week Patrolled the community forums and company Facebook to answer questions from customers
• Customer Success Associate

  Hammerhead

  2020.09-2020.12

  (4 months)

  Helped users get the most out of their Karoo 2 units by interacting with them on social media, email, live chat, phone, and other communication platforms Troubleshooted various user issues by assisting customers to resolve Karoo software, hardware, logistical, and other issues Fostered relationships with users through a genuine shared passion for cycling and technology, in private communications and on public facing communications channels (ie. Facebook, Instagram, Twitter, etc.) Gathered and process produce insights Assisted product teams in gathering user insights and prioritizing future product decisions
• Marketing and Social Media Intern

  HOKA Northern Arizona Elite

  2019.06-2019.08

  (3 months)

  HOKA NAZ Elite is a professional long distance running group located in Flagstaff, AZ. Worked with the head coach to create fresh content for the team and individual athletes to utilize Used different marketing techniques to connect the community, followers, and fans to the team
• Student-Athlete

  Mississippi State University

  2014.08-2019.05

  (5 years)

  Demonstrated ability to make decisions under pressure Instilled drive for hard work and success Taught imperative life and leadership skills Emphasized importance of work ethic, time management and team environment
• Event Management Intern

  Crescent City Classic

  2018.06-2018.08

  (3 months)
• Front Desk Attendant

  TOUR Cycle Studio

  2018.05-2018.08

  (4 months)
• Junior Counselor/Recreation Director

  Brevard Distance Runners Camp

  2015.07-2016.07

  (a year)

  Organized, managed, and directed 1,000+ competitive high school runners over three weeks Created a safe and friendly environment for campers Provided a great example of a collegiate athlete to campers
• Sales Associate

  Louisiana Running Company

  2014.09-2015.06

  (10 months)

  Proactively acknowledged, greeted, and assisted customers Served multiple customers, discovered their needs, and made recommendations to generate sales Recommended alternative purchase choices Upheld brand and operational standards

Educational experience

• Mississippi State University

  Communication Public Relations Advertising and Applied Communication
• St. Marys Dominican High School