Melissa
Greater BostonNationality United States
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Work experience
Assistant Director - Faculty Led Programs
Northeastern University2023.05-Current(2 years)Student Engagement Coordinator
Showa Boston Institute2022.04-2023.04(a year)-Identify key personnel at Boston-area colleges, universities and ESLs-Manage and create partnerships with institutions and opportunities for student engagement -Create and manage a series of on and off-campus activities for Showa Boston students to interact with American and international students -Manage the College Connection Program including recruiting American college students, promoting the program to Showa students, reviewing the program -Coordinate Engagement on-campus such as Lunch with the President and Tea at the President’s House -Coordinate and expand existing on-campus clubs and Engagement opportunities-Produce a series of discussions and presentations-Manage Showa Boston’s social media presence through Instagram, Facebook, and website-Serve as an informed resource for students to maximize their understanding of American lifestyles/cultural values and of Student Services programs-Advise multiple sections of students, provide information on academic and social skills needed while in Boston-Provide 1:1 counseling as neededProgram Coordinator, Global Education
Tufts University2019.10-2022.01(2 years)-Manage and execute programming, events, and strategy globally for Tufts Global Education, including webinars, information sessions, and the “Know B4 You Go” dialogue series centered on diversity and inclusion, pre-departure orientation. Also responsible for organizing and executing the STEM study abroad fair, for an audience of over 250 students who intend to study abroad. -Managed 34 virtual events and information sessions across 4 weeks during fall 2020 semester, with over 200 students in attendance. -Collaborate cross-functionally with Tufts University’s Division of Diversity and Inclusion on events and initiatives to support and promote students of color and LGBTQIA+ students studying abroad. -Partner with key stakeholders such as Academic Advising Deans and International Center on strategies that impact diverse groups.-Serve as a member of the Tufts University Collaborative Programming Committee. -Coordinate marketing and communication for an audience of 5,825 undergraduate students, including content creation, updates to our website, and management of social media platforms.-Facilitate 10 information sessions per semester, online and in person for 300-500 students, including pre-departure and re-entry sessions.-Coordinated admission and enrollment of 107 Chinese international students into a special hybrid program, Tufts@BNU.-Created a calendar of online events and activities during 2020-2021 to provide international engagement opportunities for Tufts University students.-Support education abroad student applications, acceptances, enrollment, assessments, and communication processes for 500 students at Tufts University to attend courses in 9 countries.-Manage Tufts Global Exchange Program and the 25-30 international exchange students from 12 partner institutions. -Member of the School of Engineering Faculty/Staff Forum on Racial Injustice. Responsible for creating and providing resources and information.Administrative Associate, DSO-Internationalization and Global Engagement
Emerson College2017.04-2019.10(3 years)-Executed programming and events to better serve underrepresented students in study abroad, such as BIPOC, LGBTQIA+, Low Income, and First Generation students.-Managed enrollment, advising, and pre-departure for 26 Emerson study abroad, summer abroad, and internship programs, which served over 400 students a year.-Worked cross-functionally with 27 faculty directors to plan for 24 short-term faculty led programs to 15 countries. This included working with each individual on recruitment efforts to make sure students of color were represented through targeted marketing and information sessions. -Created programming with colleagues on the Los Angeles and the Netherlands campuses for pre-departure orientation, information sessions, and civic engagement opportunities.-Managed social media pages and digital marketing content on our webpageServed as Designated -School Official (DSO) assisting the International Student Affairs Office with processing immigration travel documents, SEVIS registration and other related matters.-Represented Emerson at regional and national conferences as needed.-Supervised 7 student workers and graduate interns and processed time sheets.Administrative Assistant
Northeastern University2015.04-2017.04(2 years)-Responsible for event planning and coordination for the Dean’s Office and departments within Social Sciences and Humanities (CSSH).-Coordinated travel arrangements and create itineraries for Associate Deans.-Maintained calendars, scheduled conference rooms and meetings, general administrative duties for 6 Associate Deans, and the Dean of the College of Social Sciences and Humanities. -Edited CSSH Dean’s Office webpage, maintaining up-to-date information for events and staff-Supported college committees and faculty searches.-Served on the CSSH Civic Sustainability Diversity and Inclusion Council.-Co-founder and member for the CSSH Staff Advisory Council.-Advisor for CSSH Circle-International Peer Mentor Program.Skin Care Consultant
SEPHORA2013.11-2016.06(3 years)• Used extensive knowledge of skincare and concerns to determine the needs of clients and suggest appropriate products• Participated in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards• Maintained knowledge of new products and current beauty trends, and product applications• Provided client make-up touch-ups, skin consultations, and makeovers as required• Provided excellent customer service • Operated cash register/POS systemTour Group Leader
Adz Group2015.11-2015.12(2 months)Contracted position. Guiding Japanese high school students through Boston. Helping to facilitate English conversation and serving as a cultural ambassador.Imports Agent/ Billing-Dispatch Agent
Panalpina2013.03-2013.10(8 months)Imports Agent•Used FOS and BB/AMS systems to create files for daily imported freight•Monitored pre-advice e-mails using Microsoft Outlook for incoming freight•Managed customer account information using Microsoft Excel•Prepared files and documentation per over-seas instructions•Issued proper documentation to customs broker•Communicated with airline carriers and customer service•Updated Track and Trace applications•Tracked shipments from port of departure to final destination•Upheld Panalpina’s standards to maintain KPIs•Preformed administrative task, i.e. filing, faxing, mailing invoices, answering phones, customer service etc.Dispatch and Billing/Air Imports•Prepared shipments to be dispatched from airport/warehouse•Created delivery orders•Correspondence with truckers and customers•Created invoices to customers for shipmentsNative English Teacher at こども英会話Amity
AEON Corporation2012.01-2013.01(a year)•Taught English to students 6 months old to adults•Created weekly lesson plans•Organized and designed seminars for students•Promoted Amity merchandise•Strategized ways to increase student enrollment•Conducted monthly student progress reports•Maintained student records•Presented ideas to increase sales to management•Created and distributed handouts to promote Amity schools and seminars•Assisted with administrative task, i.e. filing, faxing, mailing flyers, answering phones, etc.•Managed and trained junior staff• Interviewed candidates for Japanese-English Instructor positionJapanese Finance Research Analyst
Bloomberg LP2012.07-2012.12(6 months)•Collected financial data on Japanese companies•Translated Japanese financial reports•Entered data into the Bloomberg system•Corrected Japanese financial documents to create cohesive reports
Educational experience
Lesley University
International Higher Education and Intercultural Relations masters degreeNortheastern University
Cultural Anthropology bachelor of arts (b.a.)
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