- Responsible for overseeing operations at three London (Leyton, Canning Town, Acton) sites and one in Leeds.- Achieved an 11% improvement in safety and PAI during Q3 compared to Q1 by fostering a stronger safety culture and introducing a monthly newsletter.- Enhanced perfect order scores by 7% collectively in Q3 compared to Q1 through the implementation of daily deep dive calls with all site OPs managers to identify root causes and implement immediate actions.- Raised the Prod (Productivity Index) by 13% in Q3 compared to Q1 as a group by streamlining and improving work processes.- Enhanced employee satisfaction by 1% through a focus on fostering high team engagement.- Reduced group absenteeism by 6% in Q3 compared to Q1 by ensuring the correct absence process was consistently followed.- Presented weekly performance reports to the General Manager and Director, providing detailed insights and action plans to address any issues.- Collaborated with the Continuous Improvement (CI) team on business planning and implemented robust processes to increase warehouse productivity.

- Achieved sort compliance accuracy for Q4 99.99%.- Improved pure pick rate from 360 to 540 which is 33% improvements by engaging my team and setting high standards for my shift managers.- Improved pickers scan error from 5400 DPMO to 2600 DPMO which is 51% improvements bycommunicating quality KPI with associates every day and raising bar for managers.- Safety leadership index 98% favourable and leadership behaviour index 4.8 out of 5. This is achieved by a high level of engagements and a safety round table with associates.- Successful launch of DCR2 delivery station in Croydon with 34,000 parcels to deliver on day 1 which is record in EU as a new site.- Manage 6 agencies & 3PL driver performance, safety, recruitments and cost. Current run rate of DPPH 98.57%. - Making sure vehicle safety and fit for road audits compliances are achieved, 98.5% weekly compliances are achieved. - Achieving high fuel efficiency on road performances safe driving score 750 light feet, saved £65K on fuel consumptions. - Manage UK driver working hours and driving hours directive to make sure drivers are safe on the road.- Cover DSMs annual leave.

Tesco - Enfield CFC, London, (2019 - June 2021)Delivery Operations manager, Full-time. Tesco – Crawley CFC, West Sussex, (2016 – 2019)Delivery Operations manager, Fulltime. Accountabilities: - My team delivers weekly sales of £3 Million, 4200 customers a day with 77,000 active customers.- Accountable for a team of 13 managers in various departments in my operations who manages 630 staff productivity. - Collaborate with other areas to make sure we have a clear process path for operational flow. - Accountable for 162 vehicles safety on road and safety of all drivers. LFL improvements of 13%. - Coach and support my managers to ensure continuous improvements in all my areas. - Responsible for cost control budgets and payroll for all logistic and agency staff.- During COVID constantly reviewing sales increases by 33%, recruiting more staff and managing to get - 100% on COVID safety audits. Tesco Approved my growth plan by 7% in 2021 for Enfield CFC. - Accountable for waste and unknown loss of product. 98.9% accuracy stocktake audit in July 2020. - Support my local community, school, and homeless people with food by reducing general food waste which helps environmental pollution. - Making sure customers are the heart of our business, reviewing live customers dashboard everyday and taking necessary actions. LFL improvements of 3% in 2021. - Compiling a weekly report utilized by team managers to ensure operations are running effectively. - - - Delivery on time achieved 96% in 2021. Manage High productivity and efficiency to improve operating cost.

Tesco – Croydon, Surrey, (2013-2016)HR & Transport Manager, Full Time Accountabilities: - Recruiting/interviewing right candidates for different kinds of roles within the logistic department. - Making sure all CRB checks are completed on time.- Making sure new drivers training and reviews are completed in a timely manner. - Reviewing weekly driver resources to manage customers needs. - Managing safety logs for vehicles and costs. Vehicle damage under spent by £44K. - Managing drivers for road safety behaviour and PCN’s. 17% reduction on PCN’s. - Managing drivers fuel efficiency whilst they are driving on the road. Achieved 86% overall light foot score.

Tesco – Crawley, West Sussex, (2011-2013)Training Manager (new warehouse opening project)Accountabilities: - Managing Recruitment process, a team of 450 people within 4 months to be recruited and trained. - Scheduling training planning for all staff to local stores during construction/fit out of the store.- Planning and managing weekly reviews for all staff & making sure they are completed before opening. - Managing cost/budget within the recruitment department, 9% under spent from total budget. - Achieved 100% success for Crawley CFC opening.- Successful hand over to new management team and reviewing for 3 months with a smooth transition.

Tesco Extra – New Malden, (2009-2011)Picking Manager, Full timeAccountabilities: - Recruiting/Interviewing and training new staff members within my team.- Managing sickness and holidays for all staff, making sure my department is fully covered to achieve maximum productivity. - Managing team’s productivity to increase a healthy working environment. Achieving 130 pure pick rate. - Monitoring daily picking to make sure customers purchases are ready on time. 98% delivery on time which is 2% of LFL improvements. - Reviewing daily complaints to ensure a high level of customer service at all times, making sure we have responded to all complaints in a timely manner. Missing items complaints were 0.7% and quality 0.9% which were 0.5% and 0.8% LFL improvements.