▪ Handling the communication with customers, members of the academic community, and external collaborators▪ Overseeing internal processes of the Admissions Department and identifying points of improvement▪ Generating reports, preparing statistics, and analyzing data▪ Managing business-specific tools▪ Supporting and developing commercial and communication initiatives with different stakeholder groups▪ Planning and administering internal and external events (open days, campus tours, ceremonies, fairs)

▪ Planning and teaching remote English lessons to students from various locations▪ Onboarding incoming students on the use of Osmi’s digital platform▪ Solving student queries and technical issues on the virtual classroom▪ Leveraging changing demands to student platform from various stakeholders▪ Liaising with different departments to address student performance, retention strategies, and technical improvements on the virtual classroom ▪ Managing students personal files and issuing certificates▪ Overseeing KPIs and CRM to enhance performance

▪ Conducting probing interviews with potential students, to introduce them to the platform and determine their business needs▪ Identifying the needs and interests of new customers, to provide them with the most adequate products and close sales▪ Supervising the admission and onboarding process of new students▪ Managing and maintaining databases containing students’ personal information▪ Monitoring KPIs and CRM indicators to enhance performance, increase future sales, and identify new business opportunities

▪ Monitoring institutional and legislative activity at the state, federal, and regional levels▪ Liaising with key stakeholders to provide business solutions in light of institutional activity▪ Spearheading public affairs and business development strategies for 13 companies of the pharmaceutical, energy, education, information technology, civil construction, and tourism sectors▪ Drafting daily newsletters reports, press releases, technical dossiers, and risk reports concerning policies▪ Managing several stakeholder calendars to assure deadlines and establish timeline of priorities

▪ Preparing written material (academic article, country reports, study guide) for prospect participants▪ Training the participants in the rules of procedure ▪ During the event, moderating debates and providing support to the event’s attendants ▪ Liaising with various stakeholders (academics, diplomatic authorities, private companies) to coordinate external interventions▪ Contributing to the planning, delivery, and external promotion of the event