Work experience

• Bellister - Tirana

  any nth-child(1)"

  2023.05-Current

  (2 years)

  · Support the team in carrying out various tasks according to demand, ensuring agility and efficiency. · Customer service, presenting suggestions and clarifying doubts about the products and services offered. · Planning and execution of activities according to established deadlines, contributing to the smooth running of operations. · Registration and updating of data in the system, contributing to the organization of processes. · Provision of remote service, valuing communication and transparency in order to deliver an excellent service. · Support in administrative tasks, including feeding spreadsheets, organizing documents and controlling accounts, optimizing the team's routine.
• Telemarketing Operator

  Almaviva

  2010.01-2016.05

  (6 years)

  · Sales and after-sales by telephone, ensuring the presentation of services, clarification of doubts and the quality of service provided. · Receiving complaints, ensuring correct registration in the system to speed up the resolution of customer problems. · General service via email, chat and telephone, ensuring effectiveness in recording complaints, compliments, incidents and various requests. · Use of positive and persuasive strategies to win over disinterested customers.
• Administrative Assistant

  Unilinguas

  2005.02-2007.10

  (3 years)

  · Administrative support for the Administration area, working on control activities for generating reports. · Use of support platforms for operational control, including process management software. · Customer service by phone, email or in person, providing information and directing them to the correct sectors. ACADEMIC FORMATION

Educational experience

• Federal University Of Alagoas

  Bachelor Of Administration

  2016.07-2020.12

  (5 years)

  Sucesso graduation in Management

Languages