Manage MP project, not limited to control raw material, supplier, quality, packing and shipment, ensure MP smooth Maintain excellent relationships with strategic partners, develop new technology and customized products Lead the project team to coordinate OEM and internal factory to fulfill key account customer request, with all sense of commercial and technical issue

Maintain good relationship with key account and existing business partner, handling QBR and business presentation of new product Responsible for conducting market research and sales strategy plan, with time-to- time competitors movement report As the coordinate point between customer and internal factory side to monitor the whole project running, including sampling, quotation, mass production, delivery and after sale service Business travel to Europe, East- Asia and mainland for customers and partners visiting to maintain good relationships and execute new corporation opportunity Handling new material and technology launch, with technical team together to work out custom-made sample design and demonstrate to customer

Exploring new opportunities for business corporations, including pitching and quotation handling Responsible for identifying, developing and building business network and relationship with all suppliers’ contact Coordinating with internal and external stakeholders to drive for success on business and collect reference business intelligent for revaluation Keep an eye on market news and share it with the mainland team Handling add-hoc project to setle sudden cases for the new product launch and regular sale process

Responsible for team operation management, and monitoring their operational performance and service quality Responsible for making sure the operational processes are working as expected Managing diferent data systems to make sure systems such as the Pricing engine and Product engine would work efectively Assisting in new business implementation, support on data analysis and market research Handling customer and business partner inquiries and complain/feedback enhancing user experience by system update to retain customer loyalty

Handling online and offline inquiries and complaints (from shops/ call/ email/ SNS like Facebook/Instagram/WeChat) Handling other-selling orders (quotation, delivery, contract-related preparation,after-sales follow-up) Provide sales and after-sale service through online channel (Email / WeChat) Managing product content on the official website, and social media (Facebook/Instagram/WeChat) Assisting with the monthly promotion and membership program operation Supporting membership problem solving (membership grading/ pointsadjustment) and member app (registration/ login/ usage problem) Consolidating and reporting the Customer Feedback Report to General Manager monthly Managing the stock exchange and refund approval and related issues Issuing compliments and warnings for shops assistants, and assist with staf training and performance management Plus, administration support and promotion message delivery to shops

Responsible for CS daily operation such as handling enquiries and complaints via phone and email Responsible for the administration support including data input and job order following Plus, any ad-hoc projects assigned by the company

Responsible for CS service such as handling enquiries and complaints via phone and email Responsible for daily operation such as event and racecourse restaurant booking Responsible for CS service of premium grading such as Racing membership and key account

Responsible for CS service such as handling enquiries and complaints via phone and email Responsible for administrative support such as filing and data input Responsible for office reporting of equipment and office service price quotation and bill allocation Responsible for daily operation such as in-out time record doubling checking Responsible for project of Company Social Responsibility project such as GOALS- Green Office Camping and others company event Plus, any ad-hoc projects assigned by the company Internship and Academic Project