Work experience

• Customer Support Specialist

  Greenheart Exchange

  2023.05-2025.01

  (2 years)

  Conducted inbound / outbound calls through CRM systems to help streamline the students enrollment process and serve as a primary liaison between prospective international students and their families, providing guidance and support throughout the transition. I help students and their families navigate the process by providing clear communication and personalized support, ensuring a smooth transition into studying in the U.S.
• B2B Sales Consultant

  FM Payments

  2021.08-2022.12

  (a year)

  Used a consultative approach to understand the client’s business challenges and propose customized solutions. Present to key stakeholders and decision-makers at the client organization, making sure to tailor the pitch to their specific business needs. Used tools like Zoom, Teams, Slack, salesforce and email to maintain effective communication with clients and team members. Researched and targeted businesses that could benefit from the company's products or services. Management of CRM and build positive relationships with clients while helping them navigate the process.
• Patient Services Representative

  Optum Health Care-Eden Prairie

  2019.07-2020.10

  (a year)

  • Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments • Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, emails, faxing and scanning documents and etc • Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings with a 95% retention rate. CRM database management. Identifying mistakes in documentations and making any corrections necessary. Establishing positive patient relationships.

Educational experience

• Westside High School-Anderson, SC

  (High school)

  1996.08-1999.04

  (3 years)

  Outgoing professional with a successful track record in sales and customer service excellence. Driven with compassion to make a difference in peoples lives.

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