刘洁 (Liu Jie), Helena

FemalePre-sales technical supportLive in JapanNationality China
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Work experience

  • Analytics and AI Specialist (Presales)

    Salesforce
    2021.12-Current(4 years)
    2025/02-Present:Analytics and AI Specialist (Presales) Responsibilities: Led Japan Launch of Tableau Next with Agentic Analytics. Drove the world’s first launch of Tableau Next in Japan, introducing Agentic Analytics to the market. Led cross-functional efforts for a successful go-to-market rollout. Showcased Tableau Next at Global Events. Presented the Tableau Next Super Demo at Tableau Conference 2025 in San Diego. Featured speaker at Salesforce TDX Tokyo April 2025, sharing insights on next-gen analytics. Technical Enablement & Customer Success. Developed industry-specific demos and technical content to support sales and marketing. Supported customer PoCs, helping teams realize value through hands-on use cases. Provided expert guidance on Tableau Next for both internal and external stakeholders. 2021/12-2025/02:Solution Engineer (Presales) Responsibilities: Support BI and AI (AutoML) PoC projects, ensuring successful implementation and demonstration of CRM Analytics capabilities. Develop innovative solution assets utilizing generative and predictive AI technologies, and deliver tailored demos that provide engaging and effective presentations to meet customer requirements. Provide hands-on customer support, assisting them in leverage CRM Analytics to meet their business needs and optimize outcomes. Enable partners through training sessions, workshops, and technical guidance. Contribute to marketing efforts by presenting in web seminars and speaking at industry events to effectively promote CRM Analytics solutions.
  • Technology Consultant

    Deloitte Consulting
    2021.07-2021.11(5 months)
    Onboarding support of service cloud for a consumer industry. Local technique support (UAT training and hyper care of production release) for Japanese branch. Support Swiss Deloitte technique team to understand the Japanese customer's change request and onboarding status. Requirement collection for an energy industry.
  • Solutions Specialist

    Mitsui Knowledge Industry
    2019.02-2021.07(3 years)
    Organization-wide Salesforce maintenance as administrator. CRM System (Salesforce) Implementation Project. Major duty in onboarding support, data migration, maintenance support and reorganization support. BI analytics tool investigation, Salesforce Einstein Analytics (Tableau CRM).
  • Weather Forecaster and Analyst

    Weathernews Inc.
    2016.04-2018.10(3 years)
    Providing daily ocean phenomena forecast based on company models and software. Providing briefing with customers about the latest ocean phenomena forecast. Data analysis (R, pearl, linux); forecast accuracy evaluation. Support of Project management.

Educational experience

  • Hokkaido University

    Doctor of Philosophy - PhD, Environmental Science
    2012.09-2015.07(3 years)
  • Hokkaido University

    Master's Degree in Earth System Science
    2010.09-2012.07(2 years)
  • Sichuan Agricultural University

    Bachelor's Degree in Land Recource Management
    2006.09-2010.07(4 years)

Languages

Chinese (Mandarin)
Native
Japanese
Proficient
English
Proficient
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