Work experience

• Eligibility Worker II

  county of san bernardino

  2022.05-Current

  (3 years)

  Conduct eligibility interviews and enter client data into CalSAWS for CalWORKs and CalFresh programs, ensuring accuracy and timely benefits processing for 25+ clients weekly. · Conduct client interviews and assess eligibility for CalWORKs and CalFresh programs using CalSAWS · Maintain compliance with policy while delivering efficient public service · Collaborate cross-functionally to troubleshoot and resolve case escalations · Communicate with other County agencies for exchange of customer information
• Head of Design & Founder

  Simply Ghostly Designs

  2014.07-Current

  (11 years)

  Founded and operate a creative product-based business offering handmade and custom items through e-commerce platforms and regional events. · Launched and scaled a lifestyle brand offering custom-designed goods through digital storefronts and craft markets. · Manage vendor relationships, product inventory, and digital marketing.
• Child Support Specialist

  County of San Bernardino – Child Support Services

  2019.09-2020.07

  (a year)

  · Coordinate event sales operations with 2–5 staff members during regional fairs and conventions. · Generate custom commissions and fulfill up to 30 client orders monthly. Managed child support cases by facilitating communication between parents and preparing legal documents to establish financial responsibility for child care needs. · Facilitated communication between custodial and non-custodial parents · Prepared legal and financial documentation for case resolution · Balanced empathy and legal compliance in high-stakes family support cases
• Clerk

  Medical Office Management

  2014.10-2019.10

  (5 years)

  Supported orthopedic billing operations by inputting medical data and coordinating with healthcare staff for accurate insurance claims. · Reviewed and processed orthopedic surgery documentation for billing and insurance compliance. · Collaborated with medical staff to ensure accuracy in patient records and procedure coding. · Streamlined administrative workflows, contributing to faster claim submissions and reduced billing errors.
• Sales Associate (Various Roles)

  JCPenney & Aki Home

  2016.01-2018.01

  (2 years)

  Delivered personalized customer service and retail support in high-traffic home décor and department store settings. · Advised customers on merchandise selection and décor pairing based on individual needs and preferences · Processed financial transactions and returns at point-of-sale; maintained product displays and inventory · Supported promotional floor resets and seasonal transitions to increase sales and maintain brand image · Met or exceeded sales goals through upselling and extensive product knowledge

Educational experience

• University of California, Davis

  Business Administration (MBA)

  2023.06-2025.06

  (2 years)

  The UC Davis MBA program is designed to prepare innovative leaders with a strong foundation in business principles and hands-on experience. The curriculum emphasizes sustainability, entrepreneurship, and analytical decision-making, integrating real-world challenges through experiential learning opportunities. Students benefit from a diverse cohort and can choose from various specializations, including finance, marketing, and technology management. The program also offers flexible scheduling options, accommodating both full-time and part-time students, fostering a collaborative environment that encourages personal and professional growth.
• Chaffey College, Rancho Cucamonga

  Certificates in Fashion Merchandising & Arts Business Management

  2022.06-2024.08

  (2 years)

  The Chaffey Community College Fashion Merchandising Certificate Program offers students a comprehensive education in the fashion industry, focusing on key aspects such as product development, marketing, and retail strategies. The program equips students with practical skills in visual merchandising, trend analysis, and consumer behavior, preparing them for various roles within the fashion retail sector. Through hands-on projects and industry-relevant coursework, participants gain a deeper understanding of the fashion supply chain and effective merchandising techniques, making this program an excellent foundation for a successful career in fashion merchandising.
• California State Polytechnic University, Pomona

  Psychology

  2014.08-2017.12

  (3 years)

  Cal Poly Pomona's psychology program offers a comprehensive education that emphasizes both theoretical understanding and practical application of psychological principles. Students engage in a wide range of topics, including cognitive psychology, social psychology, and developmental psychology, while also gaining hands-on experience through research opportunities and internships. The program is designed to prepare graduates for various careers in mental health, education, and human services, as well as for further study in graduate programs. With a strong focus on experiential learning and community engagement, Cal Poly Pomona’s psychology program equips students with the skills needed to understand and address psychological issues in diverse populations.

Languages

Certificates