LADAPHONGPATTANA
SERVICE AGENT
MaleHotel staffLive in ThailandNationality
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Work experience
SERVICE AGENT
Anantara Chiang Mai Resort2025.04-Current(a year)ABOUT ME With over 2 years of experience at Thapae Twins Hotel and more than 6 months at Anantara Chiang Mai Resort, I have built strong expertise in guest relations, check-in/check-out, and complaint resolution. Fluent in Thai, English, and Chinese, I am passionate about delivering exceptional service and contributing to the success of your team. WORK EXPERIENCEGuest Relations Officer
Travelodge Nimman Hotel2024.11-2025.03(5 months)Provided VIP guest services, coordinated with departments, and handled complaints professionally. Promoted hotel outlets and enhanced guest satisfaction through personalized service.Guest Service Agent(Trainee)
Thapae Twins Hotel2023.11-2024.12(a year)Created a welcoming atmosphere for guests. Check-in and check-out process. Assisted guests and fulfilled their needs. Solved problems immediately.Guest Service Agent and Reservation
The Loft Room Nimman2022.09-2023.08(a year)Checked-in and checked-out process. Confirm and cancel guest reservation. Responsible for booking through various online systems such as Agoda, Booking.com, Expedia, and Ctrip. Check the neatness of the room first. Let guests staysolve immediate problems during their own shifts. Reception Checked-in and checked-out process. Welcome guests. Assisted guests and fulfilled their needs. REFERENCE Mr.Chalit Boonchaliew Night Manager ,Anantara Chiang Mai Resort Phone: 053-253332 E-Mail: Chalit_bo@anantara.com
Educational experience
CHIANG MAI UNIVERSITY
in Philosophy, minoring in chinese2021.01-2025.01(4 years)DARA ACADEMY
Sciences and Mathematics2018.01-2020.01(2 years)
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