Work experience

• Division Lead

  Agency for Integrated Care

  2023.10-Current

  (2 years)

  Client Engagement and Service Operations Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs) Sense needs and identify older adults who require additional care and support and to coach SGAs on the same Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met Volunteer Management Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes Recruit, train and retain SGAs and guide them to meet the stipulated performance standards Care Coordination and Community Engagement Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults Support community partners in the implementation of the AAC Centre model and other initiatives
• Chinese Speech and Drama Teacher ( Part-Time )

  Crestar Learning Centre

  2023.03-Current

  (2 years)

  Facilitate and organized lessons to provide insights into theater while encouraging the continuous learning of the Chinese
• MWOC Administrative Officer

  Bethesda Medical Group

  2022.11-2023.04

  (6 months)

  Performed ingestion in National Immunisation Record and tallying of Patient Risk Profile Portal Submitted reports of documentation to ACE team for pending medical reports tracking purposes
• MWOC Administrative Officer

  Healthway Medical Group

  2022.04-2022.09

  (6 months)

  Organized and maintained accurate record filing systems to ensure the ease of future reconciliation Served as a liaison among stakeholders to facilitate communication flow Implemented ideas to improve administrative processes and procedures Reviewed clients’ incoming reports for complete medical examination purposes
• Cabin Attendant

  Japan Airlines

  2018.01-2022.08

  (5 years)

  Demonstrated knowledge of safety regulations and procedures for aircrafts Demonstrated ability to provide excellent customer service and resolve customer complaints effectively Adhered strictly to airline policies and procedures related to cabin operations and service standards Maintained a safe environment onboard the aircraft by monitoring passenger behavior and intervening where necessarily Provided first aid assistance during flights and/or after landing where applicable Responded promptly to emergency situations while in flight and/or on ground level where applicable Communicated effectively with pilots, crew members, ground staff, and passengers throughout flights Displayed good communication skills while interacting with passenger in multiple languages Soft Skills Hard Skills Communication skills / Active Listening Skill Microsoft Office Social Perceptiveness Google Drive Adaptability and Flexibility Typing proficiency Attention to Details Attention to Details Teamwork SGiMED (Hummingbird) Responsibility Foreign Language : Japanese o Spoken: Basic Behavior Modification oWritten: Basic
• Clinic Assistant

  Healthway Medical Group

  2021.02-2022.04

  (a year)

  Performed drugs dispensary, PCR and ART swabs Submitted accurate report on daily swabs and ARI patients to ACE team and MOH Monitored vital signs such as temperature, pulse rate, blood pressure during triages Work closely with dormitory executives to provide quarantine venue for Covid Positive clients Provided excellent customer service and patient care in a fast-paced medical clinic environment Implemented infection control and safe distancing policies to maintain a safe working environment Managed inventory of medical supplies ensuring adequate drugs and consumables stock levels were maintained at all times

Educational experience

• University of Essex

  of Arts in Theatre Art (Hons, II Upper)

  2015.07-2016.05

  (a year)

  Gained comprehensive training in stage acting, voice-over techniques, and the fundamentals of theatrical performance. Studied the art of storytelling, character development, and stagecraft. Developed strong communication, collaboration, and creative thinking skills through practical and theoretical exploration of the dramatic arts.
• Nanyang Academy of Fine Arts

  Diploma in Theatre (Mandarin Drama)

  2012.07-2015.05

  (3 years)

  Trained in Mandarin-language stage performance, voice projection, and character development. Gained practical experience in acting, script interpretation, and theatrical production. Focused on the cultural and artistic elements of Chinese drama, enhancing skills in expression, storytelling, and live performance.

Languages