Kiara's Resume

Kiara

Live in United States

Nationality

Summary

96% Candidate has strong customer support experience and meets all requirements, though slightly overqualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience as a User Operations Specialist at Asana, resolving over 30+ tickets a day using Zendesk, which indicates multichannel support experience. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Candidate's experience as a Receptionist and Assistant involved assisting customers and handling inquiries, which suggests some familiarity with order management, but lacks direct evidence of handling orders specifically. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has 2 years and 8 months of experience in customer support roles (User Operations Specialist and Receptionist), which meets the minimum requirement, but lacks specific consumer goods experience. 4, Education: High school diploma or equivalent. Candidate has a high school diploma, which meets the educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which meets the location requirement.

Work experience

IT Support Specialist
Asana
2022.07-Current
(3 years)
User Operations Specialist
Asana
2022.01-2022.07
(7 months)
• Resolved over 30+ tickets a day using Zendesk ticketing system about requests, services, and product•related features resulting in an increase of customer satisfaction • Communicated with internal teams with bug reports and customer feedback to improve company software • Escalated internal issues with the software to engineers to resolve the customer’s issue • Increasing efficiency by analyzing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs Show less
Year Up Student
Year Up
2021.09-2022.07
(a year)
Home Care Provider
IHSS Public Authority
2019.01-2020.12
(2 years)
Services included household chores such as cleaning, personal care, laundry and meal preparations. Accompanied and transported client to doctor appointments and medicine pickup. Handled all electronic needs such as sending emails, scheduling appointments, trouble shooting and fixing issues with mobile phone.
Receptionist and Assistant
MISSION OPTOMETRY INC
2019.12-2020.03
(4 months)
Responsibilities as receptionist include checking patients in, preparing them for their appointment and confirming their personal and insurance details. Assisting the patients and answering questions that they had about their appointment or procedures. Strong product knowledge of eyewear and eye glass lenses. Sold eye•wear to customers and patients. Assisted and educated patients regarding eye contact lenses and how to properly care for them. Assisted the optometrist with completing a pre•exam for patients. Pre•exam include • Used a tonometer for testing a patients eye pressure. Used an auto•refractor to estimate a patient's lens prescription. Used a lensmeter on a patients glasses to detect the prescription strength of their existing lenses. Required to assist customers in English or in Spanish, depending on the customers needs. Show less
Internship Trainee
FACES for the Future Coalition
2016.01-2017.01
(a year)
Zuckerberg General Hospital• Radiology department; Family and Community Medicine Department; Operating Room •Observed and shadowed Doctors as they interacted with patients and watched them use tools such as MRI machines, perform procedures and surgeries on patients •Assisted with interpreting conversations from English to Spanish for Spanish speaking patients. •Disinfected and cleaned machines used for procedures with patients Laguna Honda Rehabilitation Center• Physical Therapy Department •Interacted with patients during their physical therapy, and creative time activities Show less