Key Responsibilities:+ Ability to lead and manage a pre-sales team effectively.+ Provide guidance, mentorship, and set clear objectives for team members.+ Build Client Engagement: Engage with clients to understand their requirements and challenges.+ Develop and implement pre-sales strategies to achieve sales targets.+ Solution Development: Collaborate with the sales team to design and present customized solutions that address client needs.+ Product Knowledge: Maintain in-depth knowledge of products or services, staying updated on the latest features and capabilities.+ Product Demonstrations: Conduct product demonstrations to showcase how the solutions meet client needs and provide value.+ Proficiency in designing Proposal Creation: Prepare detailed proposals and presentations that outline solutions and their benefits.+ Technical Expertise: Provide technical expertise and support to the sales team, addressing technical inquiries and concerns.+ Competitor Analysis: Stay informed about industry trends and competitor offerings to position products effectively.+ Customer Relationship Building: Cultivate and maintain strong relationships with clients to establish trust and credibility.+ Foster collaboration and coordination between pre-sales and other departments.+ Analyze data and market trends to make informed decisions and recommendations.+ Make data-driven decisions to improve pre-sales strategies.+ Make data-driven decisions to improve pre-sales strategies.+ Negotiate terms and conditions with clients to secure deals that are mutually beneficial.Skills:+ Client Needs Analysis+ Solution Design+ Product Knowledge+ Demonstrations+ Proposal Creation+ Technical Expertise+ Competitive Analysis+ Relationship Build+ Leadership and Team Management+ IT Strategy and Planning+ IT Infrastructure Management+ Cybersecurity+ Budgeting and Financial Management+ Vendor Management+ Technology Evaluation+ Compliance and Regulations+ Disaster Recovery

- key person for premium solution- Key person as pre sales / consultant for managed service product- Assist key account manager for requirement and develop proposal based on requirements.- Participate tender include RFQ/RFP- Work closely with potential customer to build journey next generation plan.- Create Transformation plan for network and service- Build and introduce roadmap new solution such as:- Hybrid connectivity - Cloud services - SD Wan - Evaluate and manage vendorAchievements - close deal with few critical account- Participate with few critical tender- Create roadmap plan for managed service include SDWAN and hybrid cloud.Working technology - Wireless solution include microwave , vsat, lte telecommunication- Lease line - Cloud service- Datacentre solution - Metro ethernet- SDWAN solution

- Involve complex technical issues and provide input to the delivery of engineering projects to the agreed scope.-Ensure that BT Connect products and Support procedures satisfy criteria, maintain leading knowledge of enterprise and ensure business value is derived from excellence and exploiting evolving functionality and establish working groups to seek out feedback and early identification of gaps and limitations of APM functionality.- Manage and support BT Connect Products (Ipanema, Riverbed, Cisco IWAN, Cloud Service) portfolio.- Review reports and advisor to BT customer- Be consultant to BT Connect Products (Ipanema, Riverbed, Cisco IWAN) portfolio.- Provide ‘Level 3’ operational support to other infrastructure services BT Customer Across AMEA Region.

Run the largest region and portfolio for BT across AMEA. Driving the team to deliver solutions around SD-WAN, SDN, NFV, Cloud, WAN, Network, Internet, Application, Visibility, Monitoring and Optimization solutions across the region.

Post Sales Role- Responsible to handle Manage Value Added Services Delivery team and VAS NOC Team (24 x 7) to handle value added services, managed solutions & services, WAN optimizer products and appliances.-Responsible to deliver project among the products are Wan Optimizer, Bandwidth shaping and quality of service, Link Load Balancer, Server Load Balancer and Visibility Services.- Ensure Service Level Agreement (SLA) is achieved and client expectations are met orexceeded. Make certain that quality and profitable services are performed to the agreed SLA- Manage third party vendors for delivery. Schedule with respective Project Manager forservice delivery and deployment. Ensure that systems, processes and methodologiesspecified are followed for effective monitoring, control and support of service.- Review reports prior sending to customer, including management and account performancereports. Attend client service review meetings with areas covering performance reports,service improvements, quality and processes.- Conduct regular visits to seek customer feedback and inputs for continuous improvement.-Consistently build services relationships with clients and identify potential businessopportunities to be forwarded to account managers.Pre-Sales Role - Assist Sales Specialist by providing pre- sales support- Assist in pre- sales demonstrate to current client and future prospect with managed services and outright product- Analyses customer requirements and design solution to full fill the business requirements- Develop proposal and business presentation and document based on input and requirements from customer- Prepare and deliver solution based on company product to meet customer business needs- Handle any technical question or issues that arise during contract period and keep in touch for future prospect