• Led, coached and developed over 200 employees across H&M's New York operations, delivering structured training, performance coaching and operational excellence in a fast-paced international environment. • Designed and delivered structured onboarding, coaching and training programmes, equipping new and existing employees with the communication, leadership and operational skills needed to perform successfully. • Provided one-to-one English communication coaching to non-native English-speaking colleagues, supporting workplace communication, presentations and day-to-day professional interactions. • Facilitated workshops, presentations and operational briefings for large teams while providing regular observation, mentoring and constructive performance feedback. • Partnered with senior leadership to identify training needs, implement development strategies and improve team performance through coaching and continuous learning.

• Planned and delivered assessed lessons to multilingual adult learners. • Delivered ESL/EFL lessons in grammar, vocabulary, reading, listening, speaking and writing using Communicative Language Teaching (CLT). • Designed learner-centred materials and scafolded communicative activities. • Monitored learner progress and provided constructive language feedback. • Successfully completed eight assessed teaching practice lessons and four written assignments. PROFESSIONAL EXPERIENCE

• Managed recruitment, onboarding, coaching and professional development for employees across multiple departments. • Designed and delivered practical training programmes for new team members. • Adapted coaching methods to suit diferent learning styles, experience levels and individual development needs. • Worked collaboratively with cross-functional teams to improve communication, engagement and operational efectiveness. • Provided regular mentoring and constructive feedback to support employee development and performance.