3 years 6 months

Kenya I managed a portfolio of client accounts, serving as the primary contact for all technical and product-related inquiries. I provided proactive support to address client needs, resolve issues, and ensure the successful use of our technology solutions. I offered technical assistance to clients, troubleshooting any problems they encountered with our products. I worked closely with our support team to address complex issues and provide effective solutions, ensuring minimal disruption to clients’ operations. I analyzed clients’ use of our technology to identify opportunities for optimization and improvement. I provided recommendations for additional features or upgrades that could enhance their experience and achieve better results. I focused on building strong relationships with clients, regularly seeking feedback and working to address any concerns. My goal was to ensure high levels of client satisfaction and foster long-term loyalty.