(1 year 11 months)

• Greet and serve an average of 300+ customers daily. • Provide exceptional customer service by fulfilling customer’s requests before prescribed deadlines. • Demonstrate organizational skills by completing different tasks simultaneously in a fast-paced, deadline-driven environment with evolving priorities. Say Coffee Co. is a Vietnamese coffee shop located in Time Out Market focused on specialty coffee and tea beverages. This location allows the company to go beyond the normal local coffee shop experience and cater for events within the market.

• Ensured all essential duties are completed during opening and closing shifts. • Delivered exceptional customer service while under time constraints. • Managed daily cash flows, created consistently high quality products, greeted and assisted customers in menu decisions/customizations, and assisted in daily inventory management logs. The Juicery is a New England smoothie and Juice chain. I worked part time at the Boston University campus location allowing me to integrate my time there with my marketing coursework projects.

• Collaborated with marketing managers to create social media schedules, competitions, posts, and copy establishing a consistent brand image. • Engaged with consumers through various online social platforms (Instagram,TikTok, Facebook, LinkedIn etc.) and integrated customer opinions and UGC posts into social strategy. • Facilitated market expansion research on local businesses and community councils for new locations and partnerships. • Completed a long term research project on an outpost distribution model for product. • Created competitor analysis slides on the social media presence of similar brands. • Led oversight and communication with an outsourced asset creator in a different country and assisted with their onboarding process. • Wrote memos to consistently update co-workers on what I was working on. • Enjoyed working for a start-up company with a strong dedication to their mission of creating food that is good for both yourself and the planet! Flave is a Vegan fast causal startup in the early stages of regional and global expansion. Check them out if you have interest in investing in the emerging sustainability based food industry!

(2 years 5 months) • Assisted in event set up and logistics for 2019 and 2021 Salesforce company holiday parties. • Communicated between multiple levels of employees and guests during events to ensure operations ran according to set timeframes and attendees had a positive experience. • Researched event venues and vendors for large scale corporate events.

(1 year 1 month) • Fulfilled customer needs by explaining menu offerings and preparing beverages in a fast paced environment. • Applied quantitative methods to manage inventory, discover the products that sell best, and maintain a constant level of inventory fit to seasonal sales estimates. • Researched and contacted new chocolate suppliers based on product sales, trends, and suggestions from consumers. • Created signs and promotions to advertise new products and events. • Interviewed and trained multiple new employees in all stations of the store. • Enhanced professional partnerships within the local community by maintaining communication and collaborations with other local business owners.