Summary

Work experience

• Technical Support Engineer

  iTechwx

  2023.06-Current

  (3 years)
• Customer Service Specialist

  TDCX

  2022.05-2023.04

  (a year)

  Handling ticket(s) such as issuance, re-validation, re-issuance, cancellation, refund inquiries regarding commercially outbound & inbound repatriation flights, special handling (Unaccompanied minors, Traveling with pets, Expectant women, Disability &Mobility aids), mileages/ award ticket redemption via Omni channels (SMS, Calls, Email, SAA Webform). Liaise with backend (GWD, Telesmart, ARD, KB, Salesforces, MARMS, CEMS) to retrieve flight, and passenger information; Cooperate with codeshare partners, and internal departments to enhance B2C, B2B customer experience. Show less
• Digital Marketing Specialist

  TDCX

  2021.04-2022.05

  (a year)

  Communicates to customers via phone, email or chat for any issues related to theirinteraction with Adwords platform. Requiring the strong product knowledge, customer handling skill, communication skill, research skill within the expected time line Follow required procedures and processes to resolve customer inquiries or complaints. Manage the relationship between the internet giant and its customers resulting inincreased business by providing consultative advice sales solutions. Maintaining strong discipline (Adherence, Attendance, Aux Code Guideline, Code of Conduct) Achieving the target requirements (CSAT, TRT, FTR, AR, Ringback Rate, CX, Compliance)with high expectation. Show less
• Front Office Receptionist Trainee

  Premier Village Danang Resort

  2020.07-2020.08

  (2 months)
• Front Office Receptionist Trainee

  Hôtel des Arts Saigon, MGallery Collection

  2020.02-2020.04

  (3 months)
• Assistant

  Brainwork Vietnam

  2018.03-2020.01

  (2 years)

  Achievements and skills gained: - Organize, arrange classroom model and ensure all facilities be ready for training course. - Be professional in grooming and be punctual. - Expand and build relationship with the clients - Improve communication skill and report writing skills.
• Internship Trainee

  Hotel Royal Hoi An - MGallery by Sofitel

  2019.06-2019.08

  (3 months)

  Achievements and skills gained: - Check hotel situation, occupancy, functions, groups, VIPs. - Prepare for daily arrivals in term of room allocations, amenities and special requests of the guests. - To effectively handle all guests complaints concerning the Front Office in co-ordination with the FO Supervisor/ Manager/ Rooms Division Manager. - Be puntual on duty. - Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Customer Service Quality Control

  SSA Sports

  2017.12-2018.12

  (a year)

  - Inform and instruct all paid parents on class information and preparation. - Be a good problem solver with customers’ queries and requests. Keep prompt response and communication with customers (mail, phone, face to face). - Be comfortable in dealing with both Foreign and Vietnamese partners both in person and over the phones. - Be able to support marketing and sales team for all customer care initiative.

Educational experience

• University of Social Sciences and Humanities - Vietnam National University

  Bachelor's degree, Tourism and Travel Services Management

Languages