Kassandra's Resume

Kassandra

Live in United States

Nationality

Summary

71% Candidate has relevant customer service experience at Oshman Family JCC and City of San José, with skills in handling inquiries through multiple channels and order management tasks. Met 5/6 criteria - Did not attend or worked for Accenture. The candidate is well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate's current role as a Customer Service Representative involves responding to a heavy volume of incoming calls, indicating experience with multichannel support. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. The candidate handles scheduling, confirmations, and customer service which may involve order management tasks. 3, High school diploma or diploma No explicit educational details listed for a high school diploma, only university attendance is mentioned. 4, Graduate within recent 7 years. The candidate attended San Francisco State University until 2023, which is within 7 years. 5, Located in San Francisco Bay Area, USA. The candidate's location is San Jose, California, which is within the San Francisco Bay Area. 6, Now or before work for company " Accenture ". The candidate has no work experience at Accenture listed in the resume.

Work experience

Customer Service Representative
Oshman Family JCC
2021.11-Current
(4 years)
● Maintain excellent customer service for members ● Maintain a thorough knowledge of facility and campus programs and provide recommendations as needed ● Respond to members’ concerns, suggestions and complaints in a timely, professional and consistent manner ● Maintain daily scheduling and confirmation of member appointments/cancellations ● Respond to heavy volume of incoming calls for appointments and other requests ● Prioritizes and manages multiple time•sensitive tasks/projects ● Calendar management
Recreation Specialist
City of San José
2016.06-Current
(9 years)
Training and leading Community Services Aides and volunteers ● Safety monitoring ● Taught and instructed pre•school ● Assisting class instructors ● Volunteer/community events ● At•risk youth services ● Planned recreational activities on a daily, weekly, and monthly basis for an After School program ● Coordinated and facilitated activities with anywhere from 25 to 50 participating students ● Accountable for children of ages 4 through 12
Front Office Assistant
City of San José , Department of Public Works
2016.06-Current
(9 years)
● Maintain records and process paperwork in an accurate and timely manner ● Responsible for maintaining and restocking office inventory ● Ensure the safety and well•being of program participants ● Assists the public with reserving and renting City facilities; registers customers for classes ● Handle, sort, and deliver incoming and outgoing mail and packages ● Respond to heavy volume of incoming calls ● Excellent customer service