Work experience

• Business Development Consultant

  OwnBank

  2025.07-Current

  (a year)

  • Lead collaboration with digital banking partners and third-party vendors. • Coordinate vendor onboarding and integration processes, and develop the vendor onboarding SOP to enhance service delivery. • Serve as the main point of contact for app-related vendors, overseeing integration and daily operational payments. • Conduct market analysis and provide strategic insights to internal teams. • Communicate bilingually with internal teams to ensure solutions align with client and bank requirements. • Coordinate contract review processes and ensure operational workflows comply with BSP regulatory requirements.
• International Market & Strategy consultant

  Milestone

  2025.06-2025.07

  (2 months)

  Spearheaded international market research for diabase, focusing on supply chain setup, policy compliance, and go-to-market strategies for U.S. and Philippine markets. • Investigated PEZA (Philippine Economic Zone Authority) policies and designed a dual-entity business model to separate U.S. exports and local sales for tax optimization. • Contacted PEZA headquarters to obtain a database of 85 registered stone processors; shortlisted 9 industrial zones and initiated outreach to potential subcontractors. • Developed marketing content, pitch decks, and bilingual promotional materials tailored for B2B clients in the U.S. and Southeast Asia. • Proposed a strategy to expand into other building materials and identified preliminary leads for outbound outreach. • Oversaw end-to-end planning of a new international product line, covering import, processing, export, and market entry analysis.
• Mandarin associate

  Bosch

  2020.06-2025.06

  (5 years)

  • Delivered customer service and incident coordination for BOSCH clients, primarily supporting Mandarin-speaking customers via phone and digital platforms. • Assisted clients in emergency situations, including car accidents, by coordinating with local police and emergency services to ensure fast and accurate response. • Utilized OTRS ticketing system to report technical issues and software bugs to IT teams, ensuring timely resolution and proper ticket categorization. • Accurately documented all client interactions and system events using BASE and UWC platforms in accordance with BOSCH’s SOPs. • Identified recurring system issues and participated in internal escalation processes to improve service quality. • Maintained high-quality support in a high-volume, time-sensitive environment, with a focus on clarity, empathy, and problem resolution.
• Lounge Service Associate

  四季酒店

  2018.09-2019.06

  (10 months)

  • Open and close the lounge and bar, welcome guests, manage reservations and seating • Take orders, prepare and serve beverages (coffee/cocktails), process payments, and upsell premium items • Ensure guest satisfaction, handle complaints professionally • Manage small banquet and private event reservations and coordination
• commis 1

  Emaar Hospitality Group

  2017.10-2018.06

  (9 months)

  Operation of a la cart and banquet Pick up and prepare material for operation Make dishes for guest
• Traniee

  Westin Hotels & Resorts

  2016.02-2017.01

  (a year)

Educational experience

• 浙江旅游职业学院

  Western Culinary art

  2014.01-2017.01

  (3 years)

Languages