• Supported corporate clients across Hong Kong, Singapore, the Philippines, and the South Pacific on e-banking matters involving platform use, payment authorization, FX transactions, system access, and issue resolution. • Managed daily corporate-client inquiries across inbound calls and Salesforce-tracked email cases; calls represented about half of the workload, and approximately 70% were conducted in English. • Supported a corporate online-banking migration through client documentation, signatures, briefings, multilingual meeting support, issue clarification, and follow-up; the migration was completed in June 2025.

• Managed the end-to-end inspection-service flow for overseas clients, from service introduction, requirement clarification, quotations, and scheduling through supplier/factory coordination, report delivery, issue follow-up, and finance/payment coordination. • Coordinated inspection assignments across a 12-country service network, liaising with overseas clients, internal teams, suppliers, factories, and third-party inspection providers. • Reviewed inspection reports and photographs for clarity, completeness, consistency, and alignment with client instructions; followed up unclear findings and coordinated corrective actions, re-inspections, or final checks when required. • Coordinated delivery of an estimated 90–95% of reports within 48 hours, with most delivered within 24 hours. • Developed and maintained third-party inspector and service-provider resources by discussing service scope, assignment requirements, availability, fees, and timing with prospective partners. • Served as China trainer and liaison for a Salesforce implementation led by headquarters in Spain, training more than 70 staff and supporting local issue collection, feedback, and operational reporting. • Produced inspection-service newsletter articles and video content, trained sales colleagues and new employees, delivered two online presentations to colleagues across the global office network, and met international clients at the Canton Fair. CURRENT PROJECT-BASED ACTIVITY

• Investigated account histories and resolved or escalated account, payment, and product inquiries for global Steam users in English and written Chinese.

• Processed customer purchase orders in SAP/GOLD; coordinated stock, delivery, billing, credit, and master-data exceptions in Cantonese, Mandarin, and English; and prepared recurring operational reports in written Chinese and English.