• Supported transition from HIB to Flexible Benefits Administrator (FBA), coordinating internal communications and project timelines • Completed COLA pension analysis for engineering workforce and conducted APAC/EMEA tax compliance research. Analyzed HR data and metrics to identify trends, measure the effectiveness of HR initiatives, and inform decision-making. • Ran and interpreted complex benefits data queries in ADP to inform executive decisions.

• Manage service delivery and administration of employer-sponsored employee benefit and leave programs for union and non-union employees. • Oversaw union and non-union benefits programs and administered LOA/Workers’ Comp, supporting compliance and financial accuracy (over/underpayment corrections). Partner with LOA vendors regarding leave extensions beyond the exhaustion of FMLA entitlements. Determine ADA eligibility through interactive process and through ADP. • Partner with Payroll Director to identify and reconcile benefit overpayments and underpayments, unemployment claims, ensuring accurate financial adjustments. • Managed vendor partnerships and optimized service delivery, improving issue resolution and ensuring alignment with organizational benefits strategy. • Develop and implement structured policies and procedures to optimize benefits department operations. Train and provide guidance to 6 HR generalists.

• Lead in researching, resolving complex relations issues, and advising/providing guidance to leadership (i.e. physician malpractice). Managed complex caseloads (20+/day), including benefits, LOA, and compensation, improving employee engagement and retention. • Led the redesign of PTO incentives, reducing turnover by 20% and aligning with business strategy. • Researched and presented benefits trends and data to leadership, directly supporting program optimization and benefits strategy decisions.

• Directed the administration of benefits for 4,000+ executive and physician employees; handled full- cycle audits, reconciliations, and reporting (W2s, deferrals, claims, etc.). • Collaborated with senior leadership to implement COVID-era benefit enhancements, survivor benefits, and disability program improvements. • Created dashboards and presented insights to senior leadership, influencing plan design and cost strategy. • Conducted UAT and led vendor transitions, delivering operational cost savings and improved satisfaction by 15–20%. • Created a benefits FAQ document and worked on a project to create an online portal for reimbursement automation, reducing HR inquiries by 50%. • Mentored internal teams and created training on benefit operations and reporting, increasing team capability by 70%.

• Collaborate cross-functionally with finance, business analytics, and operations teams to optimize budget management, leveraging advanced Power BI analytics to drive data-driven insights and strategic decision-making. Review plan design and conduct benchmarking analysis. • Conducted comprehensive data analysis to identify strategic market trends, forecast competitive demand, ESPP, and uncover critical business improvement opportunities. • Research and negotiate with vendors about pricing. Daily query reports, period reports and quarter reports. Weekly reports that analyze business sent to global leaders (i.e vice president), directors and managers. Reports include compliance rate, daily budget analysis, coverage reports, as well as reports (ADP) that may interconnect with each other. Manage large-scale programs for in person events for executives.

• Process employees' files which included their payroll on peoplesoft, state and federal paperwork, onboarding/offboard process, sign off and agreements. Have a high understanding of policy and procedures. Coordinate with employees and managers for enrollment/onboarding. Manage end-to-end benefits administration including maintaining benefits invoicing, internal audits, open enrollment (ADP), benefits and wellness-related communications, supporting third party concierge as needed, and hosting benefits orientation for new hires. Create requisitions and reports. • Develop benefits presentations to internal audiences during annual processes and programs, such as open enrollment and new employee orientation.