Work experience

• Operations Solutions Lead

  Languagewire

  2021.01-2024.01

  (3 years)

  • Managed client requirements, defined workflows, and allocated resources based on project needs. • Planned schedules with contingencies, ensuring operational benefits until the timely delivery of files. • Communicated any changes in project scope, budget, roadmap, or team schedule. • Identified and implemented solutions to enhance project efficiency.Effectively managed client expectations to guarantee positive outcomes. • Designed new features for the LanguageWire platform in Figma, significantly improving efficiency by reducing clicks. • Authored best practices for various projects, such as Scandimix and Delivery Date Management. • Led and mentored PM teams, ensuring successful project delivery and team talent development. • Developed Power BI reports for Vendor Procurement, generating a savings of €4 million in external costs. • Managed portfolios, achieving an increase in operating income of 137% and 69% for two key clients (Medela and Hexagon).
• Sr. Customer Success Manager

  Lionbridge

  2019.01-2021.01

  (2 years)

  • Cultivated strong client relationships, establishing trustworthy business ties. • Implemented rigorous quality control measures to optimize efficiency and profitability.Exceeded sales targets by closing deals and increasing revenue. • Identified and capitalized on service opportunities, diversifying income streams. • Collaborated with teams to finalize agreements aligned with client needs and business objectives. • Coordinated teams and client requirements during planning meetings. • Onboarded new clients to the Freeway platform with personalized training. • Managed strategic client accounts. • Supervised the DACH, Iberia, and Finland regions, coordinating CSMs in their daily tasks. • Participated in high-level strategic discussions.
• Quality Assurance Specialist.

  Samsung

  2017.01-2019.01

  (2 years)

  • Reproduced real issues reported by users to identify root causes and contribute to improving the design of Galaxy mobiles. • Implemented effective solutions to optimize the user experience and minimize technical problems.Analyzed customer feedback by monitoring official forums, social media, and the Samsung Members app to reduce user frustration. • Developed customer-centric strategies based on feedback analysis. • Researched market trends by generating reports, collecting, and analyzing information to drive innovation in key Samsung products. • Identified opportunities to improve existing products and developed new features that met market and user needs. • Communicated directly with users to address concerns promptly, ensuring a positive experience. • Collaborated with interdepartmental teams to resolve user issues..
• Project Manager and DTP

  CBG

  2016.01-2017.01

  (a year)

  • Managed processes for multilingual documentation, improving workflow efficiency. • Conducted thorough analyses of document format and content. • Planned and supervised delivery schedules to ensure project completion and client satisfaction. • Managed databases and prepared files for translation. • Prepared files for design, demonstrating precision and attention to detail. • Utilized Windows, DTP, and other required software (Adobe, Quark, Dejavu) for project execution). Native Native C1 C1 English Italian Languages Spanish Catalan Certifications IBM | Certification Enterprise Design Thinking LinkedIn | Scrum Master UOC | TIC Certification UOC | Digital Literacy for People at Risk of Exclusion: Strategies for Socio-Educational Intervention

Educational experience

• UDIMA

  Teaching Spanish as a Foreign Language

  2025.02-Current

  (7 months)

  Predoctoral Master's in Teaching Spanish as a Foreign Language
• UOC

  Graphic and Multimedia Design

  2017.09-2020.09

  (3 years)

  Graphic and Multimedia Design

Languages