Summary

Work experience

• Social Media and Website Manager

  Asociacion Educacion para el Desarrollo - AEPS (El Salvador)

  2017.05-Current

  (8 years)

  Managed all the organization’s social media and website content. Designed multilingual visual content using Photoshop, Illustrator, and InDesign. Transcribed podcasts and audiovisual content to text. Responsible for translating textual, visual, and audiovisual products. Taught Portuguese and English private classes to coworkers voluntarily.
• Airport Customer Service Agent

  Copa Airlines

  2013.08-2015.02

  (2 years)

  Assisted passengers with check-in processes, ticketing, and baggage handling. Addressed issues regarding lost baggage, flight changes, missed connections, and other travel-related problems. Maintained effective communication with airline staff and ground crew to ensure smooth flight operations.
• At Your Service Agent

  São Paulo Airport Marriot Hotel (Brazil)

  2012.06-2012.12

  (7 months)

  Attended and managed internal and external customer requests by phone, email, and chat. Provided assistance to guests with rooms, hotel facilities, and local areas of interest. Handled booking, cancellation, and modification requests as well as guest issues.

Educational experience

• Academia Europea

  TOEIC Exam Preparation Course

  2024.08-Current

  (a year)

  TOEIC Exam Preparation Course (Listening and Reading)
• D'Graphics (Nicaragua)

  Adobe Graphic Design Specialist

  2020.01-2021.01

  (a year)

  Adobe Graphic Design Specialist (Photoshop, Illustrator and InDesign)
• ENIAC University Centre (Brazil)

  Information Systems

  2012.01-2014.01

  (2 years)

  Information Systems (Database management, Webdesign, IT, Information Security)

Languages

Skills