▪ Work within Incident Management with hundreds of supports teams across the world to mitigate widespread issues and increase productivity for the company ▪ Collaborate with senior IT staff and technical support specialists, providing targeted Helpdesk service to address issues and restore capabilities ▪ Collaborate with HelpLine team to provide solutions for computer and mobile applications, cloud computing and CRM platforms ▪ Have assisted in closing 800+ tickets related to issues for employees, contractors, and vendors ▪ Assist support teams in adhering to timeframes set by SLA by facilitating communication between users and support teams ▪ Exceed corporate expectations for ticket Quality Assurance

▪ Greet customers and take 500-800 orders in a friendly and effective manner ▪ Operate cash register and handle all money transactions ▪ Prepare 77+ unique food items according to company standards and recipes

▪ Promoted safety by patrolling campus and taking security protocols for suspicious activity ▪ Provided 3000+ students and staff with escort or directions ▪ Issued hundreds of parking citations to anyone who is parking without a permit