Jim's Resume

Jim

Field Service Engineer

Ronkonkoma

Nationality United States

Summary

• Experience in electrical, mechanical, hardware and software engineering, has given me the ability to think outside the box. • 15 years of relevant field service experience with installation, training and advanced troubleshooting has allowed me to develop highly rated skills. • Self-starter able to work independently as well as in a team environment • Supervisory background and the ability to keep accurate records for a million dollar inventory • Detail oriented, methodical and resourceful with strong organizational skills • Handle high profile customers by overseeing all facets that pertain to their site, including keeping all units, such as sales, management and the client informed on site activities. • Ability to interact with different levels of management. • Top-quality customer service skills in training, communications and building relationships • Continually took opportunities to learn new systems and training knowledge

Work experience

Field Service Engineer
Sartorius
2016.03-Current
(10 years)
Field Service Systems Engineer
Eastman Kodak
2000.12-2016.01
(15 years)
• Manage all oversight of customer site: inventory, scheduling support help, expense reports • Maintain equipment, coordinate preventative maintenance, repairs and employee training • Worked closely with all production employees to create a cohesive working relationship • Manage OT and Standby schedule • Keeping a high profile customer satisfied day in day out for 24x7 365 days a year • Made recommendations for improving workflow and production • Worked directly with management on incoming jobs • Worked with Kodak helpdesk for customer QA issues, red alert down situations, and emergency part orders • Adhered to customers strict production schedule • Worked in Window based software integrated in the controller and data stations that both controlled transport and print stations. Show less
Field repair supervisor
Cybex Medical
1990.05-1997.03
(7 years)