Jielan (Ellen)
New York, New York, United StatesNationality United States
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Work experience
Operations Officer
De Lage Landen2010.05-2011.07(a year)•Oversaw the overall operations of flow business in vendor finance, supervising junior staff to process transactions in compliance with internal policies & procedure.•Redesigned process to handle the increased volume of funding requests, from about 20 to 200 per month, significantly improving the operational efficiency.•Worked with external IT service provider and other business functions to explore new functions of Infolease system to improve operational efficiency.•Managed headcount plan of the flow business operations, coached junior staff and managed their performance.Business Operations Administrator
CIT2007.02-2010.05(3 years)•Responsible for the operations of Dell Financial Service (DFS) program and other IT vendor finance programs:> Acted as the primary liaison among the existing customers, internal business functions, and branch offices; provided consulting service and promoted solutions customized to clients’ needs; participated on sales calls to assist sales team in credit origination and approvals.> Reviewed the whole funding package before funding: review lease contracts and other legal documents along with supporting documentation from multiple internal parties, such as Sales, Credit, Legal, Collection, Asset Management, etc., to control the operational risks, making sure that the funding package was prepared in compliance with CIT’s policies & procedure and USA’s OFAC regulations.> In charge of the negotiation and operations of lease contract novation; worked closely with Credit Dept. and provided credit write-ups for lease contract novation approval.> Prepared lease renewal contracts.> Maintained customer and contract data in Infolease system and spreadsheets.•Worked on the project of setting up CIT’s Asia-Pacific Region head office in Shanghai: > Took over work from branch office in Beijing.> Worked with IT personnel to set up the Infolease system and do the testing.Shipping and Accounting Officer
Asia Global Exports Ltd.2005.12-2007.01(a year)•In charge of shipment delivery and Customs clearance. > Worked with third-party logistics service providers to arrange shipment delivery> Coordinated shipment information with customers, suppliers, forwarders, import/export agents, and insurance companies in a timely manner> Prepared shipping/ Customs clearance documents> Worked out the standard operating procedure with business partners to better manage the supply chain•In charge of payment and collection:> Worked with merchandisers to negotiate payment terms (L/C, etc.) and trade terms (FOB, CIF, etc.) with overseas buyers and domestic suppliers to maximize our liquidity and minimize our transactional risks.> Reviewed clients’ L/C, bank guarantee, or letters of indemnity> Worked with our bank to issue Letter of Credit to suppliers; arranged payments to suppliers.> Prepared bank negotiation documents to collect payment from overseas customers.> Managed the cash flow among the import/export agent, domestic suppliers and our company to minimize foreign exchange risk.Business Development Support Supervisor
UPS2005.02-2005.08(7 months)•Led the BD Support team of more than ten people who were located in several cities in Central China:> Worked closely with BD team to set monthly sales target.> Oversaw the team to prepare service contracts for customers, provided IT support to customers, and provided administrative support to BD team.•Worked on the project of terminating local joint venture partnership:> Performed the due diligence and collected customers’ data from the joint venture partners.Senior Shipping Officer
Brown Jordan International2003.08-2005.02(2 years)•Worked with people in a variety of roles and at a variety of organizational levels to set up the new representative office in Shanghai:> Worked with senior managers to build and develop the shipping department, hiring and training new staff.> Formulated workflow among our head office in US, forwarders, suppliers and clients to streamline the operations among different supply chain collaborators. •Supervised junior clerks to prepare shipping/ Customs clearance documents and bank negotiation documents according to terms of Letter of Credit, and enter shipment data into system.Business Administrator
Shanghai Trayton Furniture Co.,Ltd.2002.11-2003.04(6 months)•Coordinated production requirements and delivery schedule with overseas customers, forwarders and production department to ensure in-time order fulfillment.•Worked out the standard operating procedure with business partners to streamline the workflow.•Negotiated and worked closely with forwarders to arrange shipment delivery.•Prepared shipping documents and bank negotiation documents.
Educational experience
Baruch College
international business/trade/commercePennsylvania State University - Smeal College of Business
Supply Chain Management, Strategic Leadership, Lean Six-Sigma Black Belt mbaDong Hua University
English bachelor of arts
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