Work experience

• Customer Support Representative

  Sichuan Lan-Bridge Information Technology Co.,Ltd

  2021.10-Current

  (4 years)

  1.Through conducting a meticulous quality check to ensure high-quality delivery on the translated documents. 2.Arrange and participate in project meetings with foreign clients to uncover their true needs, accurately conveying our ideas and suggestions in English. 3.Responsible for task allocation,project progress monitoring,and cost control while balancing profitability. 4.Work closely with sale manager to establish excellent communication with clients,providing timely feedback on their needs and ensuring their utmost satisfaction.
• Qualification Administration

  Sichuan Kangyuan Engineering Survey and Design Co.Ltd

  2021.03-2021.09

  (7 months)

  1.As a primary point of contact with external parties,I will liaise with project owners and partners regarding project matters. 2.Manage and maintain all types of company qualifications and personnel certificates. 3.Manage contract archiving,organize payment schedules,and support the finance team in handling payments.
• Operations Specialist

  Polang(Chengdu)Electronic Commerce Co.,Ltd

  2020.06-2021.03

  (10 months)

  1.Analyze existing products on Amazon using Seller Analytics and identify untapped opportunities. 2.Gather relevant product keywords and high-traffic keywords,create product descriptions and list in on. 3.Review daily sales rankings,identify customer needs,and propose optimized items for production. 4.Conduct listing maintenance by using keyword updates,image enhancement,advertising,A+ content,competitor analysis,and product differentiation. 5.Respond promptly to customer inquiries and feedback,and continuously optimize product selection accordingly.

Educational experience

• 四川外国语大学重庆南方翻译学院

  English translation

  2016.09-2020.07

  (4 years)

  Majoring in English translation

Languages

Certificates