Work experience

• Virtual Collector

  DIVINE AND SERVICE

  2023.11-2025.01

  (a year)

  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions. • Streamlined debt collection processes for increased workplace efficiency. • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans. • Assisted customers in understanding their financial obligations, providing education on credit management, and offering solutions to prevent future delinquencies.
• Tech Support Specialist

  HGS - Hinduja Global Solutions

  2023.02-2023.11

  (10 months)

  February 2023 - November 2023 • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently. • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis. • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Logistics Coordinator

  Lean Staffing

  2022.09-2022.12

  (4 months)

  • Tracked orders and notified customers of status or potential delays. • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation. • Managed cross-functional teams for efficient project execution and timely completion. • Organized back-office support for field operations, contributing to smoother project execution.
• Collections Agent

  Sutherland Global Service

  2018.11-2022.05

  (4 years)

  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans. • Counseled debtors on payment options and arranged installment agreements. • Worked in a call center environment handling manual and automatically dialed outbound calls. • Managed past due collection calls, skip tracing, outside collections agency coordination, and litigation activities. • Consistently exceeded monthly targets through strong negotiation skills combined with effective account management strategies.

Educational experience

• CEIPA Business School

  international Business Management degree

  2021.08-Current

  (4 years)

  International Business Management course

Languages