Provide functional, technical, or administrative support to resolve customer queries. Answer incoming calls & conduct outreach phone calls. Effectively operate state systems such as Salesforce, Amazon Connect,Aspen, and Child Support Enforcement System. Assist clients with their Medicaid, SNAP, LIHEAP, and MSP benefits.

Developed highly attentive, analytical, and detail oriented skills in order to evaluate content ownership. Participate in timely responses and resolutions of content ownership complaints and other business processes. Learn and understand legally regulated requirements and apply them to multiple client facing facets that include but are not limited to: users, partners, and advertisers. Develop a thorough understanding of team policy. Demonstrate strong judgment on making difficult decisions and escalating issues.