· Managed full-cycle Purchase Orders using SAP, Epicor, and Salesforce to support order processing and timely shipment. · Oversaw domestic sales, purchasing, and order fulfillment across North America. · Led warehouse operations including inventory control, receiving, storage, and distribution while implementing safety protocols and maintaining inventory accuracy. · Collaborated with the supply chain team to forecast performance using data analytics, improving overall profitability by 5%. · Streamlined internal processes and workflows, increasing team productivity and reducing bottlenecks. · Delivered exceptional service, handling 20–30 customer calls daily with a 100% satisfaction rate through empathetic and prompt issue resolution. · Trained new team members on phone etiquette, service standards, and effective call handling techniques. · Proficient in Outlook for managing professional communication, scheduling, and task coordination. · Proficient in Salesforce CRM for managing leads, opportunities, and sales pipelines. · Created custom reports, dashboards, and workflows using Salesforce automation tools (Process Builder, Flow). · Customized Salesforce fields and objects to align with business needs and integrated with third-party tools for increased productivity. · Organized and tracked product data using Google Docs and Sheets. · Advanced Excel skills including VLOOKUP, INDEX-MATCH, SUMIFS, and PivotTables for data analysis and visualization. · Developed automation scripts to generate reports, analyze logs, and send threshold-based alerts. · Leveraged Microsoft CoPilot in Word and Excel to automate tasks, analyze data, and improve content creation and reporting. · Automated repetitive tasks and meeting scheduling in Slack, Microsoft Teams, and other platforms using bots and integrations. · Partnered with sales and marketing to launch targeted campaigns, increasing qualified leads and conversions by 20%. · Designed retention strategies that increased customer lifetime value by 3% and reduced churn by 2%. · Proficient in crafting persuasive, SEO-optimized content aligned with brand messaging. · Created polished PowerPoint presentations for internal meetings and client-facing pitches. · Skilled in formatting and editing business documents in Word, including contracts and proposals.