Work experience

• Technical Account Manager

  Tencent Cloud

  2024.10-Current

  (a year)

  1、Client Advocacy and Relationship Management: Serve as the primary technical contact for enterprise clients, building strong, long-term relationships to understand their business needs and provide tailored cloud solutions. 2、Technical Expertise and Support: Offer deep technical knowledge of Tencent Cloud services, assisting clients in architecture design, troubleshooting, and optimizing their cloud infrastructure for performance, scalability, and cost-efficiency. 3、Proactive Problem-Solving: Actively monitor and anticipate potential issues in clients' cloud environments, delivering preemptive solutions to ensure seamless operations and minimal downtime. 4、Customized Technical Guidance: Provide hands-on assistance with deployment, integration, and migration projects, ensuring that clients fully leverage Tencent Cloud capabilities to achieve their business goals. 5、Feedback and Continuous Improvement: Act as a bridge between clients and Tencent Cloud's product teams, collecting feedback and contributing to the continuous improvement of services and features based on real-world client use cases.
• Private Cloud Technical Management Operation (TMO)

  Huawei

  2023.07-2024.09

  (a year)

  2 years 2 months (1 year 3 months) 1.Mitigated project risks by leading technical reviews, closing risk loops, and ensuring seamless project execution. 2.Developed and executed private cloud delivery plans, building comprehensive platforms aligned with solution architecture. 3.Created UAT test cases, guided customers during acceptance, and resolved technical issues promptly to meet project timelines.
• Technical Account Manager(TAM)

  Huawei

  2022.08-2023.07

  (a year)

  1.Deliver dedicated and real-time technical support to ensure successful use and optimization of Huawei Cloud services. 2.Act as the key technical contact, aligning cloud solutions with customer business goals and driving cloud strategy. 3.Coordinate with internal teams (SA, Product Team, O&M) to ensure smooth delivery of services and resolve issues efficiently.
• Migration Technical Management Operation(TMO)

  Federal

  2022.08-2023.07

  (a year)

  1. Presented and delivered migration solutions to enterprise clients, guiding them in building Huawei Cloud resources. 2. Assisted customers in the migration process, providing hands-on support and training to ensure successful cloud adoption. 3. Ensured a smooth cutover during migration, minimizing business disruption and overseeing the transition to Huawei Cloud.
• System Software Developer

  Fusionex International

  2021.10-2022.01

  (4 months)

  By understanding the customer's development requirements and the drawing drafts provided by the UI designer, being a full-stack engineer with frontend designing, backend functionalities development and database interconnection capabilities are required.

Educational experience

• Universiti Tunku Abdul Rahman

  INFORMATION TECHNOLOGY BUSINESS INFORMATION system(hons), business information system

  2019.05-2022.06

  (3 years)

Certificates