Summary

Work experience

• Technical Support Engineer

  iTechwx

  2024.08-Current

  (2 years)

  Technical Support & Troubleshooting: Specialized in resolving Microsoft Windows performance issues at itechwx – a Microsoft Partner, ensuring optimal system performance. Performance Analysis: Regularly monitored system metrics to identify bottlenecks and recommend solutions. Customer Communication: Provided clear, empathetic support, achieving 95% customer satisfaction. Cross-Functional Collaboration: Worked closely with product, engineering, and regulatory teams to solve technical and compliance challenges. Multilingual Communication: Fluent in Vietnamese and English, enabling smooth communication across diverse teams. Achievements: Awarded “Top Problem Solver” for highest issue resolution in a month; consistently in Top 3 fastest solvers since January 2025. Show less
• Business Development Executive, Regulatory Affairs Specialist & Interpreter English - Vietnamese

  MedNovum

  2023.08-2024.10

  (a year)

  Business Development Executive & Regulatory Affairs Specialist: - Seeking new clients (medical devices manufacturers) interested in registering medical devices in Vietnam. - Achieved 100% compliance with medical regulations in Vietnam for all regulatory submissions. - Collaborated with cross-functional teams to expedite regulatory submissions, reducing approval timelines by 30%. - Implemented regulatory strategies that accelerated product approvals by 25%. - Navigating complexities to ensure the highest standards of compliance. English-Vietnamese Interpreter: - Providing seamless linguistic support for diverse clients. - Facilitating effective communication in medical settings. - Ensuring clarity and accuracy in interpretation services. - Bridging language gaps to facilitate smoother exchange of information. Show less
• Account Executive

  A.M Agency

  2022.10-2024.08

  (2 years)

  Managed 15+ events/year with 95% client satisfaction Strengthened client relationships, leading to 40% repeat business Led logistics & planning for high-profile brand activations
• English - Vietnamese Translator

  Worldish

  2024.01-2024.05

  (5 months)

  - Translate and localise medical content from English to Vietnamese, ensuring precision, coherence, and cultural relevance. - Review and edit translated content to ensure quality, consistency, and adherence to medical terminology standards. - Conduct linguistic and functional testing to verify the functionality and linguistic accuracy of translated content within medical applications. - Collaborate with cross-functional teams to provide insights and recommendations for continuous improvement of translation processes. Show less
• Freelance Translator & Interpreter

  Freelance

  2018.01-2024.01

  (6 years)

  - Translate documents and records from English to Vietnamese and vice versa; - Translate subtitles & edit subtitles for YouTube videos. - Recruited 50 employees to translate documents, follow up and check those documents.
• Interpreter English - Vietnamese - Chinese

  HOA PHAT ECO INDUSTRIAL SOLUTION AND ENVIRONMENTAL TECHNOLOGY JSC

  2023.11-2023.11

  - Simultaneous interpretation from 8:00 - 21:00 on the topics of sludge treatment, wastewater treatment, and solutions for businesses. - Interpretation schedule: Pick up guests at the hotel in Ho Chi Minh City - Travel to the conference in Binh Duong - At the conference - Lunch break - Networking with other companies, vist the third company's factory in Binh Duong - Meeting at the office after the conference, Ho Chi Minh City - Dinner, Ho Chi Minh City. - Facilitate cooperation between Vietnamese and Chinese companies, resulting in the establishment of a branch in Vietnam. Show less
• Account Executive

  Engage Plus Agency

  2022.02-2023.02

  (a year)

  - Provided analytic support for a marketing campaign during a period (1Q 2022) that saw profit growth of 8.9%. - In-depth research on customer insight and utilized the strategic marketing planning to win bidding project of LG campaigns. - Conceptualized and organized more than 5 successful projects involving internal team across departments & help the company gain new customers: LG, Shiseido, Tsubaki, Samsung,...

Educational experience

• University of Sunderland

  Bachelor of Arts - BA, Business Administration, Management and Operations

  - Marketing: Strong grasp of consumer behavior, market research, and digital marketing strategies. - Financial Management: Proficient in budgeting, financial analysis, and investment decision-making. - Operations Management: Knowledge in supply chain management, process optimization, and quality control. - Project Management: Skilled in planning, scheduling, and coordinating tasks for successful project completion. - Analytical Thinking: Adept at analyzing situations, identifying problems, and developing solutions. - Communication: Excellent written and verbal skills from presentations and group projects. - Teamwork and Collaboration: Effective in diverse teams to achieve goals. - Leadership: Demonstrated leadership in organizing events and leading project teams.
• Management Development Institute of Singapore

  Diploma in Business Studies, Business Administration and Management, General

  - Volunteer, Community Service Program: Contributed to 3 community service projects, demonstrating a commitment to social responsibility and teamwork. - Strategic Management: Developed skills in strategic planning, analysis, and implementation. - Marketing: Gained insights into consumer behavior, market research, and digital marketing. - Finance: Acquired understanding of budgeting, financial analysis, and investment strategies.
• Thoai Ngoc Hau high school for the gifted

  high school

Languages