Summary

Work experience

• Divisional Sales Manager

  Ford Audio-Video

  2023.01-Current

  (4 years)
• Account Manager

  Ford Audio-Video

  2021.02-2022.12

  (2 years)
• Director Of Event Technology

  PSAV

  2019.04-2021.02

  (2 years)
• Operations Manager

  PSAV

  2017.04-2019.04

  (2 years)

  -Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. -Provides direct supervision of team members including scheduling and time keeping. -Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. -Reviews quotes and provides recommendations for cost efficiencies -Supervises and mentors operational staff to ensure client satisfaction -Promotes and reinforces a positive working environment centered on PSAV core values. -Hire, develop, lead and motivate a talented team of technicians and operational support staff. -Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. -Manage human resource related issues including performance management, salary administration and training and development. Show less
• Senior Technician, Floor Manager

  PSAV

  2016.03-2017.04

  (a year)

  -Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. -Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship. -Assists in training technicians on all floor activities and on hotel and PSAV service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values. -Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends BEO meetings as needed. -Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. inventory count processes as requested. Participates in physical inventory count processes as requested. Show less
• Senior Technician

  PSAV

  2016.01-2016.03

  (3 months)

  -Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section. -Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship. -Assists in training technicians on all floor activities and on hotel and PSAV service expectations. Serves as a mentor for new hires. Models and reinforces a positive working environment centered around company values. -Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling. Ensures the equipment sheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends BEO meetings as needed. -Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. inventory count processes as requested. Participates in physical inventory count processes as requested. Show less
• Lead Technician

  PSAV

  2014.09-2016.01

  (a year)

  - Intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. - Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. - Understands the technical aspects of the job and demonstrates operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Completes Helios order entries, as needed. - Assist team with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested. Show less
• Event Technology Specialist III

  PSAV

  2013.09-2014.09

  (a year)

  - Basic set up and operation of large and small-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. - Responsible for accurate setup and efficient operation of basic equipment as listed on addendum (Level III). - Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication. - Understands the technical aspects of the job and demonstrates basic operational ability to trouble shoot and problem solve with hardware and software. - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete Helios order entry. - Assist team with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested. Show less
• Student

  Full Sail University

  2011.08-2013.08

  (2 years)

  Full Sail Live Labs • Load-in, set-up, and strike duties for audio, video, and lighting • Run cable for motor power to fly PA and three phase for the stage power • Patch the stage input and set up microphones for the talent • Assist audio crew in line check and microphone ring out • Communicate and coordinate with other positions as well as cater to the artists needs • Provide a program feed to lighting crew for reference and calibrate all video monitors • Set-up and component check all cameras and make sure they are all show ready (patched to CCUs, secured and balanced on tripods, properly back-focused, run and figure-8 triax, etc.) • Adjust black and white balance for all cameras • Operate the venue equipment and work positions including Video Director, Technical Director, Video Engineer, Camera Operator, Moving Light Operator, Simulcast Engineer, Input Technician, and Stage Technician • Troubleshoot and fix any issues within the setup or operation phase of the event Show less

Educational experience

• Full Sail University

  Bachelor of Science (B.S.), Show Production and Touring