James's Resume

James

Head of Sales and Marketing

Male

37 y/o

Regional Sales Director/Sales Director/Business Manager/Supervisor/Account Manager/Sales representative/Customer Representative/Key Account Sales/Sales Operations/Marketing/Event Planning/Marketing Manager/Supervisor/English Teacher/Head of branch/representative office/After-sales customer service/Pre-sales customer service/Customer Service Manager/Supervisor/Customer Service Specialist/Customer Service Director/Brand Manager/Supervisor/Brand Director/Brand Management/Brand Specialist/Assistant/Supply Chain Manager/Supervisor/Product Manager/Training Manager/Supervisor/Other HR positions

Live in Vietnam

Nationality United States

Summary

Results-driven Regional Representative with 15+ years of experience spanning customer service, sales, and operations across multiple territories. Proven ability to manage high-volume client interactions, resolve complex issues, and maintain strong relationships through effective communication and active listening. Skilled in leveraging CRM and Windows-based systems to track performance, improve first-call resolution, and identify upsell opportunities that drive revenue growth. Recognized for de-escalating challenges, streamlining processes, and consistently delivering high service standards in fast-paced environments.

Work experience

Head of Sales
KINGDOM BREWERIES
2016.07-2022.09
(6 years)
• Fielded complex client inquiries and resolved high-volume service concerns to ensure consistent delivery of company standards. • Utilized Windows-based systems and CRM platforms to track customer interactions, ensuring accurate data entry at a high typing speed exceeding 25 WPM. • De-escalated issues by employing advanced active listening techniques to manage client expectations across multiple regional territories. • Communicated value propositions to clients to drive retention while identifying and securing key upsell opportunities.
Senior Buyer / Executive Operations
KYOTO PDX
2013.07-2016.08
(3 years)
• Fielded vendor and client inquiries, utilizing active listening to resolve logistical discrepancies effectively. • De-escalated issues through proactive communication regarding procurement status and order fulfillment. • Responded to internal and external service requests using Windows-based software to maintain accurate records and prompt delivery.
Manufacturing Technician
INTEL CORPORATION
2014.03-2015.02
(a year)
• Fielded cross-departmental technical questions and resolved production bottlenecks to maintain service quality and compliance. • Responded to operational incidents by documenting requirements within Windows-based systems with precision and speed. • Communicated safety and quality protocols to team members to ensure professional service standards were upheld.
Missile Maintenance Technician
UNITED STATES AIR FORCE
2010.11-2013.07
(3 years)
• Fielded mission-critical equipment status reports and responded to immediate technical repair needs. • Resolved technical anomalies by documenting outcomes via Windows-based maintenance systems with rigorous accuracy. • Communicated critical safety and security protocols to ensure team adherence to operational readiness standards.