Work experience

• Customer Service Representative (French Speaker)

  CONCENTRIX

  2025.10-Current

  (9 months)

  Provide high-quality customer support in French and English across multiple digital channels, including email, WhatsApp, and live website chat. Manage and resolve complex customer inquiries efficiently using Genesys and Gold CRM software. Maintain professional service standards and ensure seamless communication to drive customer satisfaction.
• Export Business Developer & Buyer (Internship)

  DAR BOUCHAIB

  2023.01-2023.04

  (4 months)

  Conducted comprehensive market studies and branding initiatives for international expansion. Managed sourcing operations from China and specialized in Argan Oil export logistics.
• Community Manager (Internship)

  DAR BOUCHAIB

  2021.06-2021.08

  (3 months)

  Developed and executed Instagram content strategies and managed influencer partnerships.

Educational experience

• Enaco

  International Business

  2020.11-2023.12

  (3 years)

  International business

Languages