Hoa's Resume

Hoa

Technical Support Engineer

Ho Chi Minh City

Nationality Vietnam

Summary

I am interested in gaining expertise in the finance industry, which is why I am going to research it and look for a great chance in it. Please let me know if you have any work opportunity. My delight comes from providing comfort and value to others around me. Be capable of determining a process's strengths and flaws and devise more efficient and easy solutions. Never stop studying and upgrading your knowledge. The people around me frequently trust and advise me to assume major responsibilities in work such as team leader or supervisor when learning and working. With credit which I gained the optimism that I may give a portion of my abilities to the company's success.

Work experience

Technical Support Engineer
iTechwx
2024.04-Current
(2 years)
- Build a networking environment in Azure for testing and troubleshooting customer issues. - Investigate the root cause of the issue by reading logs using ASC, Javis, and Kusto. - Working directly with customers by email, call, or remote session via DFM or Teams. - Familiarity with Azure products such as virtual network, virtual machine, front door/CDN, bastion, peering, UDR, routing, etc. Tools: DFM, Javis, Kusto, CMD, Wireshark, and Azure products.
Esport Customer Care Specialist
TDCX
2022.11-2023.04
(6 months)
- Handled player inquiries and problems for Esport games using Zendesk and Slack, ensuring fast responses and teamwork for technical and gameplay issues. - I Focused on creating great customer experiences in the dynamic Esport gaming industry.
Executive Assistant - Loan specialist
Blukey Investments Company
2020.03-2022.10
(3 years)
- Working under direction of two of the company directors. - Assessing the responsiveness of the loan application. - Arranging and processing loan documents according to the stipulated time using Trello. - Reporting to the CEO on the status of the document process.
Tour Guide
Asian Group Tour
2019.04-2020.05
(a year)
- Using English to show groups of tourists around attractions such as historical monuments, cultural centers of HCM city. - Undertaking research and planning tours
Telecommunications Specialist
Manulife
2019.05-2019.09
(5 months)
- Contacting potential or existing customers to inform them about a product or service using scripts. - Asking questions to understand customer requirements and close sales. - Answering questions about insurance products or the company.
Translator
Dien Quan Media and Entertainment
2019.04-2019.06
(3 months)
- Manipulating English files using proprietary software. - Converting film scripts in Vietnamese to English. - Performing audio fidelity quality checks.