Hizkia's Resume

Hizkia

Project Sales

Male

Live in Indonesia

Nationality Indonesia

Summary

in my experience as a system engineer, I learned troubleshooting skills, problem solving skills, and how to communicate the solution to solve customers/users technical problem, especially in networking devices, unified communication, VoIP Technologies, surveillance system, and Data Center Infrastructure. whilst, as a solution engineer I realize that IT infrastructure is evolving rapidly, and it makes me always anthusiastic to keep update my knowledge. and from Home credit Indonesia I learned more about how to be more agile to overcome every obstacle by inspecting the problem and adapt in every situation to deliver the best solution to supporting business.

Work experience

Project Sales
Hikvision
2025.02-Current
(2 years)
Project Presales Engineer
Hikvision
2023.11-2025.02
(a year)
Head of PSE
PT. KAYREACH SYSTEM
2022.01-2023.10
(2 years)
Senior Presales Engineer
PT. KAYREACH SYSTEM
2020.08-2021.12
(a year)
responsibilities : - Creating solution and bill of quantity for Collaboration solution and Network security solution - Perform solution presentation, demonstration and Proof of Concept - Coordinate with sales team to create bundling solution - Coordinate with project team and technical team to preparing the implementation strategy and project management
Contact Center Engineer - IT Genesys Application Support Specialists
Home Credit Indonesia
2020.01-2020.06
(6 months)
Responsibilities : - supporting daily operational Genesys Contact Center, troubleshooting issue and ensure the system is running well. - Maintain the SLA of JIRA Tickets - Documenting All closed / non closed JIRA/Omnitracker Ticket should be available in internal kbase. - Involved on critical issues and keep update the chronological problems until get permanent solution. - Collaborate with EmbedIT for any plan to enhance contact center solution, and actively communicate with business user to provide working instruction document form clearly. - involve on testing part to ensure system is running properly after deployment. - Making documentation for any deployment and enhancement - Beside maintaining the daily operational contact center infrastructure, some tasks also need to be taken to support project related to the genesys system. Show less
System Engineer
PT. KAYREACH SYSTEM
2018.10-2020.01
(a year)
responsibilities : - Implement Video Conference Infrastructure and Endpoint devices (Avaya Equinox, Avaya Endpoints, Avaya IP Office, Cisco Telepresence, Poly , Zoom room, Yealink Video Solution) - Perform product demonstration / PoC - Implement Network infrastructure (switch, router, firewall) - Implement HyperConverge Infrastructure - Troubleshoot problems and issues on customer - Make Technical documentation - Providing technical assistance for questions and problems
System Engineer
PT. Dioforte Indonesia
2016.05-2018.10
(2 years)
responsibilities : - Implement Video Conference Infrastructure and Endpoint devices - Implement Network Infrastructure (switch, router, firewall, Network Monitoring) - Implement VoIP devices - Make technical documentation - Perform preventive maintenance on the customer - Perform troubleshooting problems on the customer
Field Service Engineer
PT. HSB Distribusi Indonesia
2015.03-2016.05
(a year)
Responsibilities: - Install CCTV system on customer - Make Technical documentation - Perform first level maintenance - Providing technical assistance for questions and problems