Helping to boost and develop Google Cloud Platform and Apigee community

Manage multiple digital and services programs simultaneously, from conception through execution, ensuring all elements are being created, produced and delivered on time.•Community Management in Cisco Community: Strategy & Planning, site moderation, user’s engagement, contribution, content creation & curation, issue escalations, data insights, event creation & hosting and platform enhancement among others. •Customer Experience: Development and management of positive relationships with current, potential and onboarded, community users, customers, partners, agencies, vendors, top contributors’ key advocates, stakeholders and influencers. •Digital Marketing Campaigns: ATL & BTL, SEO, SEM, Programmatics, Social Paid Ads, re-targeting, guerrilla and other Paid Ads. [High driven Product Marketing results].•Event Management: Directed online and offsite events from end-to-end. •Social Media and Digital Platforms Management: LinkedIN, Instagram, Facebook, Twitter, Khoros, SalesForce, Webex, Discord and Reddit

Covered: Community Management, Digital Media, Gamification & Social Media Management topics.

Designed, planned and implemented strategies for diverse brands and tourism industry. Global Standard developments & International accounts.•Social Media Channels Management: Content, Monitoring, Listening, Reporting, Engagement, Analytics. •Managed Online Creative & Collateral Campaigns: SEO, SEM, programmatic, Paid Social, Mobile Ads and Display. •Provide and integrate end-to-end solution across multiple digital channels for customers and users: Engagement, awareness branding, positioning & loyalty.•Public Relationships: Opened and coordinated relationships with key media and influencers

Expand Brand Awareness and Products Marketing in America’s Market: Branding, Positioning, Sponsoring & Sales.•Managed Marketing programs and Public Relations to achieve strategic business objectives across 4 regions. Including Influencer Marketing. •Content creation and strategies design for digital campaigns, e-commerce platforms, product placement, product reviews and eSports. •Facilitated off-line & online contests, activations, and promotions, including model wanted campaigns.•Led Social Media Management for LATAM and Global channels.

GenW, Brand intelligence agency l Creative and strategic planner, advertising Employed creative problem solving, planning and brainstorming on complex projects

Blockbuster, home entertainment company, Mexico City, Salesperson and customer relation assistant, salesDemonstrated excellent customer liaison and named best sales person for three consecutive months, successfully sold 70% of the total sale.