1.Moblized in Thailand to manage the tyres export activities including documentation and shipping. Coordinate with freight forwarders and logistics providers to make sure our tyres deliver to customer timely. 2.Negotiate and make contracts with customers as well as maintain the relationships with global customers. 3.Act as a liaison between suppliers, clients and internal teams to resolve conflicts. Adress the complaints and build the compensation regulations of the company to resolve the complaints from clients. 4. Provide training and monitoring our warehouse staffs on the best practice for tyres handling. 5. Responsible for the management of the warehouse workers, including employee’s attendance, salary and visa matters.

Senior Customer Service Officer 1.Work closely with local expats, international school and TPA (insurance company), lead the team to achieve the target of the number of local expats clients increased more than 2 times. Responsible for training inexperienced staff and set SOP for our department regarding the inruance patients and international patients. 2.International cooperation project coordinator: handle administrative work like treatment plans/quotation/recommendation, MOUs and publicity materials of the hospital. As well as assist VIP clients and organize treatment plans and seamless concierge services for them, so-called one-stop- service medical tourism. 3. Patient satisfaction survey project owner: analyze the patients' satisfaction and report to monthly medical quality meeting. As well as coordinate for risk management cases (complaints) and report to the management. 4. Medical assistant: in charge for the admin task at doctor’s office at International Medical Department. The main task for example, collecting medical records of the new inpatients, multi-disciplinary team meeting (MDT), patients’ post-discharged follow-up, update and filing patient medical records and other task assigned by doctors.

1. Full equipped with the hospital information and familar with CRM system to assist clients (international and Thai) via official email and Facebook. 2.Providing information regarding hospital products & services and relevant facilities to customers via e-mail withinlimited time. 3.Arranging appointment with doctors and limousine, accommodation booking as well as visa invitation letters. 4.Coordinate with various internal departments, oversea office, agent, and network companies according to clients' requests. heye1993zhb@outlook.com