Summary

Work experience

• Business Analyst

  Netcracker Technology

  2018.11-Current

  (8 years)

  Job description: - Business requirements analysis; - Driving sessions with customer both remotely and onsite; - Dependencies analysis; - Solution design (high/low level); - Preparing detailed documentation for customer (FDS, DDS, DM etc); - Preparing system mock-ups. Tools: -Enterprise Architect; -Jira; -Axure; -Figma; -Zoom/MS Teams. Soft skills: -Attentive to details; -Easy-going; -Insistent. My English is fluent. Both speaking and writing. Experienced working with up to 10 foreign customers from different continents as a member of international team. Show less
• Project Manager

  Private Company "Kyivstar"

  2018.03-2018.10

  (8 months)
• Self-Service channel Manager

  Private Company "Kyivstar"

  2018.01-2018.03

  (3 months)

  "My Kyivstar" Self-service application (web and mobile): development, content support.
• Applications development Manager

  Private Company "Kyivstar"

  2016.04-2017.12

  (2 years)

  Skills: Web-analytics: Google Analitcs, full project life-cycle holding. Mobile Apps: publishing, analytics; Bugtecking tools: Teamwork, Worksection, JIRA; CMS: WordPress; Email-marketing; Photoshop; Mobile Apps Stores interfaces.
• Development Manager at electronic channels (USSD)

  Private Company "Kyivstar"

  2014.06-2016.03

  (2 years)

  Built stragedy for USSD-channel development. Managed all product lifecycle: business case, customer journey, business requirement, development, user testing. Adoptable to frequent changes & new inputs coming from internal teams. Skills: MS tools, Visio, Prezi; basic of HTML and SQL.
• Content Manager

  Private Company "Kyivstar"

  2012.07-2014.05

  (2 years)

  Copywriting, informational & advertisement content for text and voice channels, worked with text data. Coordinated internal schedules for new product launch.
• Specialist sales and service for business and VIP clients

  Kyivstar GSM Private Company

  2005.12-2012.06

  (7 years)

  - Customer Care, Sales, ongoing support. - Device settings. Agreements sign&support. - Successful work with main representatives of State, Public, Government and International Companies in Ukraine. - Organizing, developing and support VIP client in Kyiv.
• An expert at Call Center

  Kyivstar GSM Private Company

  2003.05-2005.12

  (3 years)

  Customers' support, including consulting, working with complains etc.

Educational experience

• National Technical University of Ukraine 'Kyiv Polytechnic Institute'

  Specialist, Energy saving and Energy Management

  Studied energy sources: heat, electric power, alternative energy sources. Energy audit and energy save projects.
• Secondary school #3 Kiev

  Graduated with Silver medal, Mathematics and Physics, English

  Among all, I took part in the School Theatre.

Languages