Summary

Work experience

• Member Manager

  Saint Thomas Sur LLC - Bethel CT USA

  2018.12-2023.01

  (4 years)

  Strategy and Growth: Develop and implement strategic plans for membership acquisition, renewal, and retention. Analyze membership data and trends to identify key insights, opportunities for improvement, and adjustments to member programs. Set and monitor clear goals and KPIs for membership performance. Member Engagement and Service: Oversee the entire member lifecycle, from initial recruitment and onboarding to ongoing engagement and renewal. Ensure the delivery of world-class customer service, promptly addressing all member inquiries and resolving issues. Develop and manage initiatives (events, content, communications) to actively engage current members and enhance their satisfaction. Administration and Operations: Manage and maintain the membership database (CRM/AMS), ensuring data accuracy and integrity for reporting and outreach. Oversee administrative processes related to membership, including renewals, invoicing, and payment application. Generate and present regular reports and statistics on membership metrics to senior management and relevant committees. Communications and Marketing: Develop and execute effective communication plans (email, social media, print) to promote membership benefits and organizational value. Collaborate with Marketing and Communications teams to ensure consistent, timely, and on-brand messaging to members and prospects. Create and update membership materials, including new member kits, welcome packets, and informational guides. Qualifications and Skills: Demonstrated experience in membership management, customer relations, or a related field. Excellent customer service and interpersonal skills with the ability to build and maintain strong relationships. Strong verbal and written communication skills in English, with proven ability to draft clear and compelling content. Proficiency in managing and utilizing CRM/database systems for membership tracking and reporting. Strong organizational skills, detail-oriented, and ability to manage multiple projects simultaneously. Strategic thinker with analytical skills to interpret data and make data-driven decisions.
• Tax Preparer EY

  EY

  2014.03-2016.10

  (3 years)

  -2014 - Diciembre-2016 My role in the company was linked to the preparation of tax settlements for personal users in the United States, more specially in the state of Michigan.
• Associate Manager

  Gribana S.A.

  2012.02-2014.12

  (3 years)

  -2013 - Diciembre-2014 Personal enterprise whose objective was the export and import of fruit and vegetable products. My tasks were mainly related to coordinate and direct the activities within the company, supervising the business between the different countries from the operational to the most strategic.
• Personal Assistant

  Lightech

  2011.03-2012.12

  (2 years)

  -2011 - Diciembre-2012 Assistance to the management of the company and auxiliary of administrative functions and accounting evaluation. Bring the Management Agenda up to date, organization of events, board meetings and plane tickets.

Projects

• St. Thomas Sur LLC- Peeled Garlic Factory

  Member Manager

  2019.03-2023.06

  (4 years)

  Saint Thomas Sur LLC was originally founded in Florida before its headquarters were moved to Connecticut, where Ms. Basile conducts most of her work today. In addition to her various administrative, accounting and control logistics duties, she also oversees and manages 10 employees, who have presented her with several recognitions for her excellence over the course of her tenure. Ms. Basile considers the highlight of her career to be the acknowledgement she has received for being a good leader who is accomplished and knowledgeable. Ms. Basile has continued to grow and learn throughout her career in order to further her skill and knowledge in the produce industry. She attributes much of her success to her emphasis on always moving forward and learning from her mistakes. This has allowed her to persevere even through times of great difficulty and crisis. Alongside of her primary endeavors, she is active in her community and notably volunteers her time to St. Jude Children’s Research Hospital. As she looks toward the future, Ms. Basile hopes to expand the scope of her business in order to serve even more regions and bring food to areas in need.

Educational experience

• Harvard Business School Online-USA

  Negotiation Mastery

  2019.03-2021.12

  (3 years)

  The program goes beyond basic tactics to emphasize a holistic approach to negotiation, preparing participants to: Maximize Value Creation: Learn to create and claim the maximum possible value in agreements by focusing on underlying interests rather than rigid positions (a core tenet of the Harvard Negotiation Method). Strategic Preparation: Understand negotiation dynamics and develop an agile strategy to prepare for uncertainty and be quick on your feet in changing circumstances. Complex Deal Closing: Acquire the skills to close deals that might otherwise be deadlocked or escalate into costly conflicts. Interpersonal and Behavioral Skills: Examine the relational dimensions of negotiation, including different bargaining styles, tactics, and the management of emotions. Self-Reflection and Refinement: Reflect on personal negotiation tendencies and refine one's approach to be a more effective and ethical negotiator. Key Concepts and Modules Covered The curriculum typically covers the following concepts across several modules: Introduction to Negotiation Analysis: Defining the BATNA (Best Alternative to a Negotiated Agreement). Identifying the ZOPA (Zone of Possible Agreement). Analyzing offers and managing the exchange of proposals. Advanced Negotiation Analysis: Creating Value: Generating value in multi-issue negotiations. Overcoming barriers to joint value creation. Managing the fundamental tension between creating value and claiming value. Managing the Negotiation Process: Bargaining tactics and styles. The role of emotion and psychological factors in negotiation. Negotiating the relationship for long-term benefit. Negotiation Mastery in Groups and Organizations: Applying negotiation themes to real-life scenarios, including multi-party and team negotiations. Dealing with internal and external stakeholders. Learning Experience The HBS Online course is known for its highly interactive, case-based learning model, which often includes: Real-World Case Studies: Analysis of challenges faced by industry and faculty experts. Live Negotiation Exercises: Practical, active negotiation simulations with peers in the class. Interactive Content: Video lectures, readings, and quizzes developed by Harvard Business School faculty. Global Peer Interaction: Engagement with a diverse, like-minded group of professionals from around the world. Target Audience This course is designed for a broad range of professionals, including: Negotiation professionals who want to hone their skills. Early and mid-career professionals seeking to gain confidence in negotiating job offers, raises, or internal projects. Executives, managers, lawyers, and entrepreneurs who frequently engage in high-stakes negotiations.
• International Business Management Institute

  Strategic Management

  2020.03-2021.12

  (2 years)

  The **Strategic Management Program** is an online certificate program offered by the **International Business Management Institute (IBMI)**, based in Berlin, Germany. It is designed as a **fast-track** way for professionals to quickly acquire core skills in strategic planning and implementation. ### Program Structure The Strategic Management Program is a curated package consisting of **four (4) required online short courses**. Upon the successful completion of all four courses, you automatically receive the official **Program Certificate** (Diploma) for Strategic Management. * **Number of Courses:** 4 * **Duration:** Each individual course typically runs for approximately **2 hours** (self-paced). The total program duration depends entirely on your pace. * **Level:** Introductory. * **Access:** You receive lifetime access to the self-paced course materials. ### Core Curriculum Focus The courses within the program focus on the most important concepts and tools used by top management to formulate and implement business strategy. Key topics generally covered include: * **Basics of Strategic Management:** Introduction to the strategic management process, from formulation to implementation. * **Strategic Analytical Tools:** Learning and applying fundamental strategic frameworks such as: * **SWOT Analysis** (Strengths, Weaknesses, Opportunities, Threats) * **PEST/PESTLE Analysis** (Political, Economic, Social, Technological, Legal, Environmental factors) * **BCG Matrix** (Boston Consulting Group Matrix for product portfolio analysis) * **Strategic Decision Making:** How to assess the competitive environment and make sound, evidence-based strategic decisions. * **Competitive Advantage:** Concepts related to creating and sustaining a competitive edge in the market. ### Enrollment and Cost * **Enrollment:** You enroll in the program by purchasing the four individual courses separately. * **Cost:** There is typically **no additional fee** for the final Program Certificate itself. You pay the cost of the four individual courses, which are usually offered at an affordable price (often around \$11.99 - \$14.99 per course, but prices can vary). ### Certificate Recognition Upon completion, you receive: 1. Individual **Course Certificates** for each of the four modules. 2. The final **Program Certificate** (Strategic Management Certificate/Diploma). IBMI states that its professional certificates are highly recognized by many employers globally, although they do not award academic degrees or titles.
• St. Mary's International College - Buenos Aires

  Bachillerato Internacional (IB)

  2020.06-2021.12

  (2 years)

  Secondary School Completed.
• International Business Management Institute

  in Business Management

  2019.06-2020.09

  (a year)

  The Diploma in Business Management typically requires the completion of six (6) certified online short courses focused on essential business functions. While the specific list of courses may vary, the curriculum is generally designed to cover the following foundational areas:Core Business AreaTypical Focus TopicsStrategy & OperationsStrategic planning, competitive analysis, process optimization, and value chain.Finance & AccountingUnderstanding final accounts, cost analysis, financial statements, and basic financial decision-making.Marketing & SalesThe role of marketing, market research, the "Four Ps" (Product, Price, Promotion, Place), and e-commerce.Human Resource ManagementOrganizational structure, leadership, motivation, and the core functions of HRM.Leadership & TeamworkDeveloping management skills, communication, and leading effective teams.Economics & Global BusinessUnderstanding the external business environment and the basics of international business.Key Features of the IBMI CourseFormat: The entire program is 100% online and self-paced, giving you the flexibility to study on your own schedule.Duration: The overall time commitment is relatively low, as IBMI specializes in compact learning chapters to deliver knowledge efficiently. Each individual course is typically only a few hours long (e.g., 2–3 hours). Certification: Upon completing all required courses within the program, you receive a highly valued digital Program Certificate (Diploma) from IBMI. Each individual course also grants its own completion certificate.Target Audience: The courses are designed for individuals at beginner to intermediate levels, including early and mid-career professionals, entrepreneurs, and anyone seeking a quick, cost-effective way to acquire essential management skills.
• Penn Foster College-USA

  Business Management Degree

  2019.03-2020.09

  (2 years)

  Penn Foster College offers a fully online **Bachelor of Science Degree in Business Management** as well as an **Associate of Science Degree in Business Management**. Both programs are designed to be flexible and self-paced. *** ## 1. Bachelor of Science (B.S.) in Business Management This is a four-year, 120-credit program that includes general education courses and specialized business topics. ### Curriculum Overview The program is typically divided into **eight semesters** and covers advanced topics essential for managerial roles. Key areas of study include: * **Management Fundamentals:** Principles of Management, Organizational Behavior. * **Core Business Functions:** Marketing, Corporate Finance, Human Resources Management. * **Legal & Global Environment:** Business Law, International Business, Legal Environment of Business. * **Advanced Strategy:** Business Research Methods, **Strategic Business Management** (Capstone Course). * **Accounting & Economics:** Financial and Managerial Accounting, Economics. ### Duration While the program is self-paced, Penn Foster provides an estimated completion time: * **Average Time:** About **4 years** (based on completing eight semesters). * **Fast Track:** Students who dedicate more time can potentially finish faster, though the "fast track" pace is often listed as **2 months per semester** (approximately 16 months total if completed consecutively without breaks). ### Tuition and Cost The total cost of the Bachelor's degree is generally in the range of **\$12,700 - \$13,100**, depending on the chosen payment plan (paying in full vs. monthly installments). Tuition is typically paid per semester. *** ## 2. Associate of Science (A.S.) in Business Management This program offers a foundational level of business education, is shorter, and its credits are often transferable to the Bachelor's degree program at Penn Foster. ### Curriculum Overview The Associate Degree is a four-semester, **65-credit** program focusing on core business concepts, including: * **Management & HR:** Principles of Management, Human Resources Management. * **Finance & Law:** Financial Accounting, Business Law. * **Economics & Marketing:** Economics, Marketing. * **Computers:** Computer Applications. ### Duration The Associate Degree is generally shorter and can be completed more quickly: * **Average Time:** About **2 years** (based on completing four semesters). * **Fast Track:** The estimated fast track time is **5 months per semester**. ### Tuition and Cost The total cost for the Associate Degree in Business Management tuition is generally in the range of **\$6,700 - \$7,100**, varying by payment plan. *** ## Enrollment Requirements For both degree programs, applicants must meet the following minimum requirements: * **Education:** High School Diploma or GED. * **Age:** Applicants should be at least 18 years old. * **Skills:** Must successfully pass a basic math and reading skills assessment.
• Hampstead College- London, England

  Proficiency Certificate Cambridge

  2008.02-2009.12

  (2 years)

  Proficiency in English Language Certification.

Languages