GENU's Resume

GENU

Director of Operations

Female

36 y/o

Operations Director

Live in United Arab Emirates

Nationality India

Summary

Dear Hiring Manager, I am excited to apply for the role as a General Manager position at your hotel brand. With 15 years of experience in the hospitality industry, I am confident that my skills and expertise make me an ideal candidate for this role. Throughout my carreer, I have had the privilege of working with some of the most renowned hospitality brands, including Marriott Hotels for 11 years, Rixos Egypt as Director of Rooms, Khalidia Palace Hotel as Operations Manager in Dubai and Movenpick as Director of Operations in Muscat,Oman.These experiences have equipped me with a deep understanding of what drives guest satisfaction, loyalty, and revenue growth. As a seasoned hospitality professional, I possess a unique blend of operational, strategic, and leadership skills. Some of my key strengths include: - *Leadership*: Proven ability to lead and motivate high-performing teams to achieve exceptional results. - *Operational Excellence*: Skilled in managing daily operations, including front office, food and beverage, housekeeping, and maintenance. - *Guest Satisfaction*: Committed to delivering exceptional guest experiences, with a focus on building loyalty and driving repeat business. - *Revenue Growth*: Experienced in developing and implementing revenue strategies to maximize occupancy, ADR, and RevPAR. (detail explaination in the CV) - *Strategic Planning*: Adept at analyzing market trends, competitor activity, and customer feedback to inform business decisions. - *Team Development*: Passionate about developing and mentoring team members to achieve their full potential. - *Communication*: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders. In my previous roles, I have consistently delivered results-driven performance, with a focus on guest satisfaction, revenue growth, and team development. I am excited about the opportunity to bring my skills and experience to your hotel and contribute to its success. I would welcome the opportunity to discuss my qualifications further.The details of my job and experiences have been listed in the CV attached. Sincerely,Genu Shyala

Work experience

Director of Operations
Movenpick Hotel
2024.04-2025.05
(a year)
· Leading a hotel with 340 Rooms with 4 Food and Beverage outlets, and Recreation · Managing relationships with Ownership the local government authorities. · Ensuring Exceptional Guest Experience and Operation & Safety standards are maintained as per LQA Brand Standards. Scored 97 % in LQA · No-1 in all comp set with 93% for overall Performance score of Guest experience with average occupancy of 75 %. Cleanliness and upkeep maintenance score of 95%- Dec’24. Accor Membership - Loyalty score is 1500 vs target of 1500 in ‘24 · 17 M AED against the budget of 18 M AED achieved as of Dec’24 & Managing P& L · Support the management in the implementation of the budget & managing the expenses in operations · Working with Chefs to enhance food & beverage menu andf&bdirector for brand standards and marketing strategies. · Work and support towards development of Marketing & Commercial Strategies for the Hotel to drive revenue · Preparation of Annual CAPEX plan and management of CAPEX projects and expenditure · Implemented waste management system and decreased waste, recycled products and sustainable practices in the premises. Saved annually 30 K USD , implemented Green globe practices & received the Green Globe certificate. · Overseeing the Hiring, Training and mentorship to ensure the staff are up to date with service standards and brand awareness and practices
Director of Operations
Khalidia Palace Hotel
2023.04-2024.04
(a year)
( (May ’23-April ’24) · Managed as Operations Manager -Managed Departments which includes Front Office, Revenue, Reservation, Housekeeping, Recreation and Security and Food and Beverage · 311 room inventory, business hotel. With two specialty restaurants and one all day dining.600 pax Banquet. · Achieved Budget of 18 M AED in 1st Year of opening. · Guest Experience -02 in All Rotana. MEA
Director of Rooms
Rixos Hotels & Resorts
2021.01-2023.05
(2 years)
· Rixos is the all-exclusive concept and a luxury chain of hotel under Accor Umbrella on an island with 810 suites and villas and 10 food and beverage outlets ,37 Swimming pools and 13 Treatment Room spa along with private marine yacht and diving center .400 rooms were operational and 410 was in a construction phase. · Managing Front Office & Guest Services, Butler service, Housekeeping and Recreation & Entertainment operations for the hotel. 10 Direct (HOD)Reports with the team of 380.Total Payroll of 860 staff · Driving the guest performance score by scoring 98/100, No:2 in luxury segment MEA, 91/100 cleanliness score, brand audits 96/100 and other targets like Accor loyalty enrollments of 6100 guest YTD into All. Accor loyalty programs. · Total Upselling on rooms from 2021 May- May 22: 980,000 USD for 410 rooms with an average ADR of -780 USD. Revenue -47 M $ Other Experience Includes: Dubai (Aloft & Sheraton in a cluster role)
Front Office Manager
Marriott Hotels
2016.12-2018.06
(2 years)
· Complex Operational Excellence Manager –Sheraton & Aloft Oct 2014 till Aug 2015 · Operational Excellence Manager–Aloft Bengaluru at Cessna Business Park– Nov 2013 till Oct 2014 PROFESSIONAL ACHIEVEMENTS · -5 Pre-openings 6 different countries, International Brand & Teams · -Best Luxury Hotel Egypt- Africa -Rixos Premium. · -Awarded by Premium Hotelier Awards for Pilot Grand Sheraton opening in Asia, Sheraton, No-8 Hotel out of 640 Sheraton’s in Guest Experience · - Best Hotel opening of the year 2018 –Marriott International. (Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre) · -Best Design Hotel -Forbes 2015-W Bangkok (Taskforce) · -Awarded “for Outstanding Performance” for the year 2014 in Aloft Bengaluru Cessna Business Park for scoring the highest in All audits in India and second Aloft in Southeast Asia · -Part of the Opening 1st Ritz Carlton Hotel in India