Darpan

Business & After Sales Head
Male29 y/oBD Manager/Channel Manager/Key Account Sales/Account Manager/Commercial Director/Sales Director/Regional Sales Manager/Supervisor/City Manager/Channel Director/Country Manager/Sales Operations/Pre-sales customer service/After-sales customer service/Customer Service Manager/Supervisor/Customer Service DirectorLive in IndiaNationality India
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Summary

EV and mobility strategist with 8+ years' experience scaling 2-wheeler EV operations, Energy Business Operation, GTM, and leasing models across India & African Continent (Kenya, Uganda, Rawanda & Nigeria). Proven record in deploying large-scale fleets, forging B2B partnerships, and optimizing last-mile delivery through data-driven strategy and cross-functional leadership. Key Achievements Deployed 1,96,000+ EVs with hybrid leasing model; achieved 27% ROI uplift (Equitane India). Initiated pilots with Varun Beverages & Hindustan Uniliver Limited ; optimized OPEX in electric last-mile delivery. Integrated with Uber, Porter, Rapido, Zomato, Noon Minutes & Food Panda; realized 98% uptime, 32% rider satisfaction improvement. Launched telemetry-based fleet monitoring; reduced breakdowns by 40%, enabled predictive maintenance. Built AMC & RSA networks, reducing service resolution time by 55%. Scaled Mooving business unit to ₹3 Cr+/month revenue with full P&L ownership. Leadership Roles Business & After Sales Manager, Equitane India Pvt Ltd | Sep 2024 – Present Business Manager, Gogoro India Pvt Ltd | Sep 2022 – Sep 2024 Zonal Sales Manager, Mooving Smart Mobility | Jan 2020 – Sep 2022 Special Projects Manager, Livguard Energy | Aug 2017 – Jan 2020 Graduate Engineer, Indian Railways | Dec 2016 – Jun 2017 Education & Tools MBA, DTU (Innovation & Entrepreneurship), 2019–21 B.Tech, Mechanical Engineering, Punjab Technical University Certification – Successful Negotiation, University of Michigan Tools: Salesforce, Power BI, Excel, Clevertap Languages: English, Hindi

Work experience

  • Business & After Sales Head

    Equitane India Private Limited
    2024.10-Current(a year)
    Driving GTM, strategy, and ecosystem partnerships for a leading 2-wheeler EV OEM (SPIRO) focused on B2B MaaS and last-mile delivery solutions. Led the deal of 196,000 EVs via a multi-tier leasing framework (Direct Purchase, Financial Lease, Operating Lease), achieving a 27% uplift in ROI and generating $235M in topline revenue, while enabling scalable, asset-light expansion. Established strategic pilots with Varun Beverages and Hindustan Unilever to enable electric last-mile goods delivery for India and West Africa Market (Uganda, Kenya & Rwanda), delivering significant OPEX savings through data- backed route and fleet optimization. Orchestrated integration with demand generators partnerships with Porter, Rapido, and Zomato, achieving 98% uptime and a 32% improvement in rider satisfaction. Led pricing strategy for B2B mobility segment, covering EV bikes, spare parts, and energy services at Spiro. Developed a competitive pricing matrix by benchmarking against market leaders and optimizing for TCO, asset utilization, and rider affordability. Built full-stack AMC and RSA partnerships, cutting service resolution time by 55% and enhancing fleet availability. Created and implemented the EV Metro Playbook, covering infrastructure readiness, TCO modeling, SOPs, and onboarding frameworks to drive 100% adoption of Battery swapping in 12 months. Developed and launched a telemetry-based performance monitoring system, reducing vehicle breakdown incidents by 40% and introducing predictive maintenance capabilities. Led end-to-end vehicle certification with ARAI, State Transport Departments, and RTOs, ensuring regulatory compliance and enabling national commercial deployment.
  • Business Manager

    Gogoro India Private Limited
    2022.09-2024.09(2 years)
    Led business growth through GTM strategy, sales optimization, and operational excellence for battery-swapping based 2-wheeler mobility solutions. • Designed and executed the GTM strategy across B2B and B2C segments, resulting in a topline revenue of $120M through targeted customer acquisition, channel partnerships, and fleet electrification initiatives. • Led international expansion into Nepal, onboarding a franchise partner, installing 130 battery swapping stations across Kathmandu, and selling 1,500 electric scooters via a channel sales model. • Forged partnerships with HPCL, real estate partners, and government agencies, achieving a 20% reduction in infrastructure deployment cost and time. • Managed daily operations of battery swapping stations, optimizing uptime, reducing downtime, and ensuring adherence to safety and maintenance protocols. • Established SOPs across sales and marketing operations, improving BDE productivity by 31% and reducing customer acquisition cost (CAC) by 26%. • Maintained full compliance with evolving EV regulations, ensuring smooth, uninterrupted operations across regions. • Led KPI tracking across revenue, customer acquisition, and efficiency, reporting directly to senior leadership and driving data-backed decisions
  • Zonal Sales Manager

    Mooving Smart Mobility Private Limited
    2020.01-2022.09(3 years)
    PnL owner for 1 of 3 business units- swapping. Responsible for increasing revenue, via organic and inorganic growth • Led a cross-functional 12-member team across sales, operations, and program management to drive 15% MoM growth in asset utilization and 140% growth in driver swaps. • Closed strategic partnerships with Porter, Zypp, Park+, and Stride Finance, contributing to 29% monthly topline growth and a 7% increase in margins. • Conceptualized and launched the Oye Merchant App, enabling manless ground operations; successfully onboarded 65% of total stations in Phase 1 and reduced revenue leakages from the previous MVP. • Developed GTM strategies for multiple new markets, identifying high-fit opportunities and accelerating adoption. • Built and implemented a full franchisee operating model, including ROI models, legal frameworks, and governance protocols. • Scaled business unit revenue to ₹3 Cr+/month with strong operational metrics and franchisee compliance. • Conducted monthly governance reviews with franchise partners to align revenue and utilization KPIs across the EV charging station network.
  • Special Projects Program Manager

    LIVGUARD ENERGY TECHNOLOGIES PRIVATE LIMITED
    2017.08-2020.01(2 years)
    Led EV battery innovation and managed charging infrastructure projects to support the transition to lithium-ion technology for electric mobility. • Spearheaded operations for EV COCO charging stations and lithium-ion retrofitment in electric 3-wheelers under Lectrix and Livguard brands. • Led regional business development of lithium-ion battery packs and swap infrastructure, expanding footprint in Northern India. • Conducted detailed market analysis covering pricing, competitive benchmarking, and opportunity mapping to drive strategic decisions. • Collaborated across distribution, product planning, and inventory teams to ensure seamless deployment of new solutions and consistent after-sales support. • Developed IoT and cloud-based analytics solutions to optimize operational performance, enabling real-time insights into fleet and battery health. • Piloted new energy service models such as battery swapping, retrofit kits, and lithium battery services—supporting the company's transition to EV-centric business lines.
  • Graduate Engineering Trainee

    Indian Railways
    2016.12-2017.06(7 months)
    Contributed to fuel efficiency and safety enhancements through engineering support in dual-fuel engine projects. • Worked on the ACES-APU (Auxiliary Power Unit) project, reducing diesel consumption by up to 70 gallons per 10- hour idling period during air pressure maintenance. • Provided technical support for the Dual Fuel System (DFS) for KTA 50L engines, enhancing engine efficiency to 40% on CNG. • Installed GPS-based telemetry systems for real-time component tracking, improving data capture and system monitoring. • Ensured engineering safety compliance to reduce mechanical wear, enhance passenger safety, and extend engine life cycle.

Educational experience

  • University School of Management and Entrepreneurship, Delhi Technological University

    MBA
    2019.05-2021.06(2 years)
    Master in Business
  • Punjab Technical University

    BTech, Mechanical Engineering
    2013.05-2017.04(4 years)
    Bacheclor in Technology (Mechanical Engineering)

Languages

English
Proficient
Hindi
Native
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